Area Manager- Hilton Head Island, SC

Area Manager

Join the Year Round Pool Team as an Area Manager in Hilton Head Island, SC! At Year Round Pool Co (a Pool Troopers company), we're not just about maintaining swimming pools; we're about creating unforgettable experiences for our clients. From crystal-clear waters to pristine poolside environments, we take pride in delivering top-notch service that goes beyond expectations.

Now, we're on the lookout for passionate individuals to join our growing team as an Area Manager and embark on an exciting journey of growth and career opportunity!

Area Manager is a safety sensitive position that manages a specific geographic area and oversees all employees at the branch to maintain the residential and commercial pools of clients for cleanliness, chemical levels, and mechanical issues.

Job Duties

• Accomplishes departmental goals by accepting ownership of department objectives driven by overall organizational business needs
• Safely operate a company motor vehicle and maintain a clear and valid driver's license for the state in which reside to ride along with technicians as well as assist with service when needed
• Review management reports and other performance data to measure productivity and goal achievement and to determine areas needing program improvement
• Determine staff requirements, and make hiring decisions and promotions on potential Pool Service Technicians
• Resolves escalated customer service matters, as necessary, through diplomacy and professionalism both face to face and digitally
• Train Technicians on Acumatica and other technology
• Plan and schedule team meetings to review procedures, successes, and areas to improve
• Manage the startup process which may include meeting with potential new customers to assess their pool and decide whether to put them on service. Quoting of new equipment might be part of this new customer assessment process
• Meet with existing customers to resolve issues related to service or equipment problems