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General Manager

General Manager

KidstrongBlue Springs, MO, US
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Kidstrong Blue Springs Leadership Opportunity

KidStrong Blue Springs is looking for its next passionate leader! KidStrong is a science-based kids training program that builds strong, confident, high-character kids. We do this in weekly, 45 minute developmentally-appropriate classes. Each class includes unique science-based fitness games led by highly trained, kid-focused coaches.

At KidStrong, General Managers are the heartbeat of our centers, serving as dynamic leaders who inspire and drive success. As first in-command, you'll be directly responsible for cultivating a culture of growth, development, and excellence empowering and leading both our passionate coaches and the incredible families who walk through our doors. A strong general manager will deliver key business results with high sales numbers and low member attrition.

Responsibilities : Center Operations :

  • Understand the center's key KPIs and financials to make informed and responsible business decisions.
  • Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
  • Oversee center-level initiatives, i.e. center maintenance, training, brand consistency, etc.
  • Daily, weekly, and monthly cleaning and maintenance of the center.
  • The typical schedule includes Monday through Thursday and 1-weekend day with specific hours dependent on the needs of the center. This is not your typical 9 to 5!
  • Manage the weekly coaching schedule & ensure shifts are covered daily.
  • Schedule and sell KidStrong events such as camps and parties, to maximize center profitability.
  • Support the centers social media presence with on-brand, organic posts, stories, reels. Respond timely to social media inquiries.

Sales :

  • Maintain flawless lead management by conducting call drives to new and existing leads in the Center's CRM tool.
  • Finalize sales and bookings that are generated through online self-sign-up flow.
  • Source and attend local events to increase brand awareness, and drive incremental leads and memberships.
  • Leadership :

  • Foster a coaching culture - see something, say something.
  • The GM will be over the center's Assistant General Manager (AGM), along with the rest of the coaching team, which consists of 6 - 10 part-time coaches.
  • Continuously assess and evaluate coaches based on the KidStrong Coach DNA profile and class quality.
  • Recruit, screen, interview, onboard, manage, train, and coaching candidates as needed to ensure center is staffed.
  • Manage and support the ongoing professional development of staff through LearnUpon, our online education resource.
  • Lead monthly center level staff meetings focused on - development, productivity, programming, and product.
  • Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in center.
  • Attend weekly leadership meetings.
  • Coaching :

  • Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years-old approximately as required by business demands.
  • Understand the "why" behind the KidStrong curriculum and be able to clearly and concisely communicate it.
  • Demonstrate and manage the implementation of various programming and curriculum elements.
  • Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
  • Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
  • Approximately 5 - 10 coaching hours per week.
  • Skills / Qualifications :

  • An athletic and / or coaching background with experience working with or coaching kids ages 15 months - 11 years old. A passion for working with children is non-negotiable!
  • Comfortable speaking to parents / guardians regarding a variety of topics.
  • Prior experience as a pediatric OT / PT is a plus, but not required.
  • Previous experience in management is required.
  • A basic proficiency with technology systems such as google platforms (gmail, calendar, sheets, docs), as well as CRM tools such a Hubspot, Podium, and KidStrong systems.
  • Intermediate knowledge of physiology, exercise techniques, and body mechanics.
  • DNA / Competencies :

  • Exhibit High Standards
  • Leads by Example
  • Passion
  • Command Presence
  • Desire to Teach Kids
  • Professional
  • Mentor
  • Planning / Organizing
  • Oral / Written Communication
  • Teamwork
  • Coachable / Low Ego Mindset
  • Adaptability
  • If you're ready to take on a role where your leadership creates a lasting impact on kids, families, and team members, we want you on our team!

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    General Manager • Blue Springs, MO, US

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