A / R Supervisor
Saliba's Extended Care Pharmacy, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Phoenix, Arizona. Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs.
The A / R Supervisor will be responsible for overseeing the daily operations of the A / R team, ensuring accurate posting, timely collections, and excellent customer service. This role supports all finance and collection functions with a focus on driving cash flow, reducing aging, and achieving pharmacy targets. The A / R Supervisor is also responsible for the integrity of all payment batch applications, resolution of escalated billing issues and maintaining strong relationships with residents, responsible parties and facility staff.
Attributes Required :
- Work Ethic / Integrity must possess intrinsic drive to excel coupled with values in line with company philosophy
- Leadership ability to lead project teams to deadlines, while maintaining strong team orientation
- Relational ability to build relationships with business unit management and become "trusted advisor"
- Strategy and Planning ability to think ahead, plan and manage time efficiently
- Problem Solving ability to analyze causes and solve problems at both a strategic and functional level
- Team Oriented ability to work effectively and collaboratively with all team members
Essential job functions include :
Manage all A / R and collections functions to ensure timely posting, accurate processing and a high level of customer serviceSupervise team members, including hiring, training, evaluating, scheduling, coaching, disciplining, etc.Lead team in development, documentation and ongoing updates of operations training manuals and departmental policies and proceduresAssist in month-end close processes, including statement preparation, reconciliations and reportingAnalyze operational and financial reports for variances and recommend correction actions as neededCollaborate with cross-functional teams to resolve billing issues and improve processesServe as subject matter expert on all department operating systems, including QS / 1, DocuTrack, and banking softwareEnsure bank reconciliations and payment batch postings are completed accurately and in a timely mannerCross train and have a thorough working knowledge of all department functions to assist / support clearing bottlenecks in workflow and ensuring the most efficient processes are followed.Assist in answering phones and providing customer serviceProvide customer account audits and support the team when needed.Lead by example in all areas of role and supporting the non-negotiable attributes : attitude, dependability, commitment, productivity, efficiency and upholding policies and proceduresOther essential functions and duties may be assigned as neededEducation and / or Certifications :
High School Diploma or GED required, Associate or Bachelor's degree in accounting, Finance or related field preferredPharmacy trainee license preferredSkills and Qualifications :
3+ years of related A / R or billing experience in healthcare or pharmacy (advanced degree may substitute for experience)Supervisory experience requiredProficiency in pharmacy management systems, billing platforms and Microsoft Excel.Ability to work independently, meet deadlines and manage multiple priorities in a fast-paced environment.Excellent attention to detail, accuracy and problem-solving skillsQuality minded; motivated to seek out errors and inquire when something appears inaccurateWork Environment :
Ability to work flexible hoursWhat We Offer :
Emotional well-being and physical health are important, which is why our employees receive a generous benefits package and a work culture that supports our core value of, "Treat others as you would like to be treated."
Competitive pay401(k) with up to 3.5% company matchMultiple health plan options including copay (FSA-eligible) and HSA eligible plansWellness Incentive ProgramDental and Vision plansCompany-paid basic life, AD&D and long-term disability coverageOptional employee, spouse, and child life / AD&D insuranceOptional accident, critical illness, and short-term disability coverageDependent Care Flexible Spending AccountsEmployee Assistance Program (EAP)Paid holidays and sick daysGenerous vacation benefits based on years of serviceThe Guardian Difference :
Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.
Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.
Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.
At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.
Join us to discover what your best work truly looks like.