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Director of CX Learning
VirtualVocationsDallas, Texas, United Statesjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Director, CX Learning and Knowledge (Remote).
Key Responsibilities
Oversee the end-to-end performance system for customer experience agent onboarding and ongoing training
Design and implement scalable training solutions that enhance agent proficiency and quality
Utilize data insights to drive continuous improvement in training and operational excellence
Required Qualifications
10+ years of learning and development experience, with 5+ years in customer experience / customer support
5+ years of experience leading managers of managers, including global teams
Proven track record in building high-quality agent teams
Strong understanding of adult learning methodologies and measurable impact metrics
Proficiency with CX enablement tools and strong data literacy
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Director Of Learning • Dallas, Texas, United States
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