SENIOR CLERK - 64001241

Senior Clerk - 64001241

This position will be responsible for providing customer service, information about services, preparing of medical and computer records, making necessary appointments by clients or providers. This position performs independent judgement in the security and maintenance of medical records in a centralized area. Is responsible for reviewing policy and Procedure Manuals and Security Confidentiality Manuals.

Scheduling : Greets all in calling clients. Handles the scheduling of the clinic appointments based on the program and services requested. Applies knowledge and understanding of the FDOH-Lake eligibility process. Provides clients with information relating to the eligibility process along with detail on what items will be needed. Direct and refer callers and inquiries to proper resources, departments or agencies. Ensure the efficiency and effectiveness of the FDOH-Lake clinic and the flow of clients. Maintains knowledge of FDOH-Lake programs, services and fees. Assist in training of new employees. Responsible for maintaining knowledge of Standard Operating Procedures, Policy and Procedure Manuals and Security and Confidentiality Manual. Serves as intake and / or exit clerk in the clinical setting as needed.

Prior Authorizations : Obtains prior authorization from client's insurance before the client's appointment is scheduled, documenting this in the notepad in client's electronic health record and scanned into the client's chart and then scheduling appointment when completed.

Processes all Healthy Start applications received and returns any incorrect applications to the local provider in the community for corrections. Submits monthly and / or quarterly data to the Healthy Start Coalition.

Schedules : Reviews upcoming schedules for all clinics and all providers for accuracy : correct type of appointment, correct length of appointment, correct provider, client entered in HMS, FloridaShots as needed, insurance information, and authorization as needed. Corrects errors and addas notes on notepad as needed.

Performs other duties as assigned as deemed necessary to clinic coverage including back up for any senior clerk staff position. Responsible for participating in staff meetings and trainings.

Required Knowledge, Skills, and Abilities : Customer Service, Computer Programs-Data Entry, Use of Excel, Word, Outlook, use of Fax, and Copier.

Qualifications : Minimum Willing to work before, during, and / or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. Willing to travel between clinic sites throughout Lake County.

Preferred Bilingual (English / Spanish) Medical Office Experience Electronic Health Records Experience Experience answering office phones.

The Benefits of Working for the State of Florida : Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including : Annual and Sick Leave benefits Nine paid holidays and one Personal Holiday each year State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options Retirement plan options, including employer contributions Flexible Spending Accounts Tuition waivers And more!

Incumbents may be required to perform emergency duty before, during, and / or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and / or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.