Rep, Line of Business Dispatch

Job Description

Job Description

Description : Position Summary

The Line of Business Dispatch Representative is responsible for the scheduling, coordination, dispatching, and work order management of specialized line of business service for their designated region (NE, MA, MS, or SO). These positions are focused on LOBs not already managed by central dispatch and will be focused on providing consistent support to their designated operating region. This position is scheduled for 7am-3 : 30pm Mon-Fri with a 30-minute, unpaid lunch. Overtime may be required periodically, as business needs arise.

Essential Duties & Responsibilities

• Manage Salesforce cases for assigned line of business (LOB) : Plumbing, Special Projects, Repair and Install, Drain Cleaning
• Manage work orders (WOs) and purchase orders (POs) for assigned line of business including entry, additions, corrections, etc.
• Provide excellent service to all WRE customers and employees (field and office) through frequent and thorough communication
• Coordinate and partner with sales to schedule and execute service
• Provide job route assignments for assigned line of business (Plumbing) during normal hours of operation
• Support Supervisors in providing troubleshooting assistance to technicians for phone / tablet issues
• Update on-call calendar in SharePoint
• Respond to technicians and customers regarding job specific questions and issues related to Plumbing, Special Projects, Repair and Install, Drain Cleaning Lines of Business support.
• Coordinate with LOB supervisor on job alignment; specifically, technician assignment as a relation to skillset of technician
• Coordinate with LOB Supervisor to prioritize urgency of service requests and properly assign to routes based on tech availability and skill
• Other duties as assigned

Requirements :

Knowledge, Skills & Abilities

Minimum Education / Experience / Qualifications

Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks, and related waste systems. Headquartered in Marlborough, MA we offer a full suite of services to business, residential and municipal customers throughout the East Coast. Wind River Environmental is an Equal Opportunity Employer.

Wind River Environment LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to : race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers. “Wind River Environmental participates in E-Verify. Additional information is available in English (PDF) and Spanish (PDF).”