Workforce Management Specialist
VirtualVocationsCharlotte, North Carolina, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Workforce Management Specialist I.
Key Responsibilities
Develop advanced workforce management reporting and automated scheduling systems
Create and manage daily, weekly, and monthly schedules for per diem and volunteer counselors
Monitor real-time call volumes and agent availability, making staffing adjustments as needed
Required Qualifications
3+ years of Contact Center Workforce Management experience or related skills preferred
High school diploma or GED required; Bachelor's degree preferred
Experience with SQL and Power-Bi is preferred
Experience within social service / mental health / crisis work settings preferred
Must be 18 years of age or older and have high-speed internet with a quiet workspace
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Workforce Specialist • Charlotte, North Carolina, United States
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