Patient Intake Specialist - IVIg Speciality Pharmacy 25-00452

Job Title :

Patient Intake Specialist

(IVIg / SCIg Specialty Pharmacy)

Thrive in a Team That Puts People First

Our client is a rapidly expanding specialty pharmacy in Garden Grove, delivering IVIg and SCIg infusion therapies that improve quality of life for patients with immune and autoimmune conditions.

Join a collaborative, mission-driven team at a growing home infusion pharmacy where your intake experience supports timely, compassionate patient care. Enjoy strong leadership, a positive work culture, and generous employee benefits.

Position Summary :

The Intake Specialist assists patients in accessing benefits and securing insurance authorizations while delivering exceptional customer service. This role operates within established policies and procedures and follows standard precedents.

Essential Functions :

• Communicate with patients to gather demographic information necessary for prescription processing.
• Investigate and verify pharmacy and medical benefits for third-party claims; work with drug manufacturers' financial assistance teams as needed.
• Communicate patient financial responsibilities clearly before therapy begins.
• Obtain prior authorizations by initiating requests, submitting required documentation, tracking progress, and expediting responses from payers.
• Monitor and escalate service delays related to authorizations or financial assistance to avoid interruptions in patient therapy.
• Coordinate with nursing agencies to ensure patient appointments align with insurance authorizations.
• Relay clinical questions to pharmacy or nursing teams and assist with appropriate follow-up or patient education referrals.
• Foster strong business relationships with prescribers, Sales Representatives, and patients to promote customer loyalty.
• Perform other related duties as assigned.

Competencies :

Education & Experience Requirements :

Benefits Overview

Healthcare

Coverage begins the first day of the month following your start date.

Paid Time Off

0-1 year (12 days)

2-5 years (15 days)

6+ years (18 days)

CA Sick Leave Pay

(5) Days Annually

Holidays

(8) Paid Holidays

Additional Information :

Direct Placement | Benefited | On-Site

M-F, 8 : 30 am - 5 : 00 pm

INDH