Senior Support Engineering ManagerVirtualVocations • Baltimore, Maryland, United States
Senior Support Engineering Manager
VirtualVocations • Baltimore, Maryland, United States
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Senior Manager, Support Engineering.
Key Responsibilities
Architect and implement the technical support strategy, including tools, processes, and metrics
Build and lead a team of Support Engineers, establishing a culture of excellence and proactive communication
Drive operational alignment by analyzing support data, conducting postmortems, and serving as the voice of the customer
Required Qualifications
6-8+ years in technical support in enterprise SaaS or similar roles
3-4+ years of leadership experience in building support teams and processes
Proven success in transforming support functions in scaling environments
Familiarity with observability tools, SQL, ETL pipelines, REST APIs, and JavaScript
Bonus : Experience in insurance tech or vertical SaaS
serp_jobs.job_alerts.create_a_job
Senior Engineering Manager • Baltimore, Maryland, United States
Job_description.internal_linking.related_jobs A company is looking for a Senior Manager, Support Engineering.Key Responsibilities Architect and implement the technical support strategy, including tools, processes, and metrics Build and lead...serp_jobs.internal_linking.show_more 
Solutions Engineering Senior Director.Vantage is seeking a skilled and strategic Solutions Engineering Senior Director to support our hyperscale customers.
The Senior Director will be responsible fo...serp_jobs.internal_linking.show_more
Lambda, The Superintelligence Cloud, builds Gigawatt-scale AI Factories for Training and Inference.Lambdas mission is to make compute as ubiquitous as electricity and give every person access to ar...serp_jobs.internal_linking.show_more
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being the...serp_jobs.internal_linking.show_more A company is looking for a Senior Engineering Manager to lead development teams and contribute to software solutions.Key Responsibilities Coach and mentor software engineers, fostering growth in ...serp_jobs.internal_linking.show_more 
Akido is rebuilding the healthcare experience from the ground up.Through early interventions designed around social determinants of health (SDoH), world-class care focused on chronic disease, and h...serp_jobs.internal_linking.show_more
In a world of possibilities, pursue one with endless opportunities.Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons.Imagine a career work...serp_jobs.internal_linking.show_more
We’re a team of AI, technology, and language experts whose DNA lives in Alexa, Siri, Watson, and virtually every human language technology product on the market.Now we’re building an in...serp_jobs.internal_linking.show_more Support Engineer (Pacific Time Working Hours).Key Responsibilities Lead the intake, triage, and routing of complex support requests across all product areas Conduct thorough troubleshooting of c...serp_jobs.internal_linking.show_more 
At Fanatics Betting & Gaming (FBG), a core division of Fanatics' mission to establish the ultimate end-to-end digital sports platform, we're building a world where every fan's passion is met with c...serp_jobs.internal_linking.show_more A company is looking for a Solutions Engineering Manager to lead their Post-Sales Solutions Engineering team.Key Responsibilities Maintain and grow a high-performing post-sales technical solution...serp_jobs.internal_linking.show_more A company is looking for a Senior Solution Implementation Manager to guide customers in deploying solutions efficiently and effectively.
Key Responsibilities Deliver high-level presentations to va...serp_jobs.internal_linking.show_more 
Mapbox is the leading real-time location platform for a new generation of location-aware businesses.Mapbox is the only platform that equips organizations with the full set of tools to power the nav...serp_jobs.internal_linking.show_more
Founded in 2015, Shield AI is a venture-backed defense technology company with the mission of protecting service members and civilians with intelligent systems.
Its products include the V-BAT aircra...serp_jobs.internal_linking.show_more
Senior Engineering Manager - Partner Experience.Xometry (NASDAQ : XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to...serp_jobs.internal_linking.show_more
Articulate is looking for an Engineering Manager to join our Growth Team! As an engineering manager, you'll lead a team of 46 engineers focused on accelerating how customers discover, adopt, and ex...serp_jobs.internal_linking.show_more Engineering Manager (Expansion).Articulate is looking for an Engineering Manager to join our Product Engineering team! As an engineering manager, you'll lead a team of six engineers building and ev...serp_jobs.internal_linking.show_more 
Here at Shippo, we consider ourselves to be one of the core building blocks of e-commerce.Our mission is to make merchants successful through world class shipping.
With our products and solutions, w...serp_jobs.internal_linking.show_more A company is looking for a Director of Support Engineering.Key Responsibilities Define vision and strategy for Global Support Engineering while managing day-to-day operations Own global KPIs, im...serp_jobs.internal_linking.show_more 
At Tilt (formerly Empower), we see a side of people that traditional lenders miss.Our mobile-first products and machine learning-powered credit models look beyond outdated credit scores, using over...serp_jobs.internal_linking.show_more
Senior Support Engineering Manager
VirtualVocations • Washington, District of Columbia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Solutions Engineering Senior Director, NA
Vantage Data Centers • Washington, DC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Manager, Support Enablement
Lambda • Washington, DC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Staff Engineering Manager
GEICO • Chevy Chase, MD, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Engineering Manager
VirtualVocations • Washington, District of Columbia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Engineering Manager
Akido Labs • Washington, DC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Engineering Manager
Parsons Corporation • Washington, DC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Engineering Manager - Accelerated Compute Memory Systems
Pryon • Washington, DC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Support Engineer
VirtualVocations • Baltimore, Maryland, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Engineering Manager
Fanatics • Washington, DC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Solutions Engineering Manager
VirtualVocations • Baltimore, Maryland, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Solution Implementation Manager
VirtualVocations • Washington, District of Columbia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Engineering Manager, Mapbox
Mapbox • Washington, DC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Software Engineering Manager, Ground Systems (R2624)
Shield AI • Washington, DC, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Engineering Manager - Partner Experience
Xometry • Rockville, MD, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Engineering Manager (Growth)
Articulate • Washington, DC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Engineering Manager (Expansion)
Articulate • Washington, DC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Engineering Manager (Remote)
Shippo • Washington, DC, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Director of Support Engineering
VirtualVocations • Baltimore, Maryland, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Senior Engineering Manager, Cards Growth
Tilt • Washington, DC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new