Customer Service Operator -Driving Required

Job Title : Customer Service Operator

Location : Bastrop Texas 78602 (Onsite)

Duration : 12 Months Contract

Payrate : $16 / hr on W2.

JOB DESCRIPTION :

General Overview : Operates, receives and routes calls using a telephone and performs associated clerical work utilizing information systems for data retrieval. Greets and assists callers, determines the nature of callers' business and connects the call to appropriate staff. May serve as back up personnel to LCRA reception area desks. Operates a telephone to connect calls to appropriate staff. - Makes a good first impression to customers by being responsive, friendly, professional and helpful. - Performs clerical work associated with calls such as using an online directory and intranet web pages. - Greets and assists callers, determines the nature of callers' business and provides appropriate information. - Listens to customer and follows procedures set forth in handling customer concerns and / or complaints. - Contacts service providers and repair personnel to report and resolve equipment trouble and service difficulties. - Responds to a high volume of calls and interactions with employees. Logs calls regarding these issues and actions taken into incident tracking system. - Works in a team setting, sharing information and assisting others with calls. - Trains new staff and temporary workers on departmental operations and procedures. - Facilitates watercraft, e-bike and mini golf rentals.

Assists with event set-up. - In the event of an emergency situation, may assist in coordination of building evacuation, staff notification or various other support duties. Participates in cross-training activities, cross-departmental sharing of knowledge and, when appropriate, cross-departmental developmental assignments. Shares knowledge and expertise with others, developing a pipeline of possible successors. Learns from others in different roles and different departments to expand knowledge. This general overview only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by supervisor or management.

Minimum Qualifications :

One or more years of experience in providing customer service and answering a multi-line telephone. Knowledge, Skills and Abilities : Knowledge of LCRA departments and subject matter experts Skill in verbal and written communication Skill in operating a multiline telephone Skill in providing customer service Intermediate skill level in office productivity applications (such as email, word processing, spreadsheets, etc.) Ability to work in a team environment Work Environment : Work hours are spent in an office environment Work is confined to a particular work space which requires relief to leave Physical Demands : Work involves frequent finger / hand manipulation in using a keyboard, mouse, multi-line telephone and lifting 30 or more pounds.