Patient Access Representative - Williamsburg Clinic - Days

Patient Access Representative

Our Williamsburg Clinic is a multispecialty clinic equipped with x-ray and a lab and located adjacent to the College of William and Mary. The PAR will join a team of 16 that continues to grow! By supporting providers of different specialties within the clinic, the PAR will have the opportunity to learn the dynamics of various specialties. Our team provides new team members with a strong orientation to learn the workflow of each specialty and set them up for success. The PAR should have strong interpersonal skills and the ability to adapt to changes quickly. The PAR will join a team that values a positive work culture and teamwork. Hours : Monday-Friday 8am-4 : 30pm with some flexibility.

The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians, and co-workers, ensuring that everyone will be treated courteously, quickly, and with respect. This position establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities, and provides supervision of clerical activities. The Patient Access Representative handles all business functions in an assigned area to include reception, scheduling, and registering patients for appointments and / or procedures. This position also secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, enters information into appropriate systems, and collects co-pay (if applicable), and assists with financial counseling and financial clearance, as necessary.

Licensure, Certification, or Registration Requirements for Hire : N / A

Licensure, Certification, or Registration Requirements for continued employment : N / A

Experience REQUIRED : Previous experience with computers, Microsoft Office software, and navigating the Internet

Previous experience keyboarding with the ability to type 40 words per minute

Experience PREFERRED : Work experience with medical insurance, HMO, managed care, GE / IDX, Cerner order entry, appointment scheduling

Previous work experience in a healthcare setting and knowledge of medical terminology

Education / training REQUIRED : High school graduate or GED

Education / training PREFERRED : Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration, or closely related field from an accredited program

Independent action(s) required : Able to perform daily activities with minimal supervision : being self-directed in the accomplishment of routine activities. Issues that involve violation of VCUHS policy or procedure that involve conflicts of a sensitive nature, or that would be considered unusual in nature are to be brought to the attention of the clinical coordinator or designee promptly as would be warranted by the immediacy of the issue. Performs daily activities with minimal supervision. Notifies supervisor of issues involving violation of VCUHS policies or procedures. Functions in a self-directed manner to accomplishments of routine activities

Supervisory responsibilities (if applicable) : N / A

Additional position requirements : Depending on assignment, may be required to work off-shifts and / or weekend and holidays. Incumbents may be considered essential depending on departmental assignment.

Age Specific groups served : All

Physical Requirements (includes use of assistance devices as appropriate) : Physical : Lifting less than 20 lbs. Lifting 50-100 lbs. Activities : Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive) Mental / Sensory : Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional : Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent, change