Sr. Manager, Service Sales - Washington, DC

Sr Manager, Washington DC Service Sales

We are made to MOVE you. Moving 2.3 billion people a day, Otis is the World's leading provider of elevators, escalators, and walkways. We give people freedom to connect in a taller, faster, smarter world.

Otis Elevator Company is searching for a highly motivated Sr Manager, Washington DC Service Sales to lead a high performing team within the Washington DC operating territory.

The Service Sales Manager is managing all sales processes, providing direction for continuous improvement initiatives and meeting or exceeding the operating territory's business objectives. You will lead the service sales colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio. This role has a direct reporting partnership with the General Manager of the Washington DC office.

Your Leadership Impact

• Partner with and support the Washington DC General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives
• In partnership with the General Manager and Sales Enablement teams, build the operating territory's service sales plan while managing standardized sales processes and sales management tools to be applied
• Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair
• Through strategic sales representative assignments and building strong relationships, you will foster and sustain meaningful commercial relationships with all customers and consultants
• As the Service Sales Manager, you will lead the resolution of all customer issues within your operating territory as the key point of escalation including collection efforts and contractual disputes
• Develop a keen sense for key prospective customers within the operating territory and manage all accounts regarding any at risk or cancellations
• Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs

Your Experience

Education

Work Experience

Basic Qualifications

What We Offer

Apply today to join us and build what's next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the worlds leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities youll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do.

Become a part of the Otis team and help us #Buildwhatsnext!