Customer Account Manager

Fantastic challenges. Amazing opportunities.

GKN Aerospace is reimagining air travel : going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we're inspired by the opportunities to innovate and break boundaries. We're proud to play a part in protecting the world's democracies. And we're committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees across 33 manufacturing sites in 12 countries we serve over 90% of the world's aircraft and engine manufacturers and achieved sales of 3.35 bn.in 2023. There are no limits to where you can take your career.

Job Summary

To maintain strong customer relationships ensuring that the customer's needs and voice of the customer is communicated and effectively managed by the business.

Job Responsibilities

Relationship Management :

• Lead site specificcustomer review meetings and manage first line dispute resolution with customers for the site.
• Monitor performance, delivery and quality performance issues and recoveries and resolve with site leadership team, or escalate as appropriate to Commercial Manager.
• Coordinate site specific customer initiatives, requests and communications as agreed by Commercial Manager.
• Provide support to strategic / global Customer meetings representing the specific site (PMR) as part of global one face to the customer team.
• Voice of the customer on the site.

Demand Management :

Contract Management :

Change Management :

Budget / P&L :

Job Qualifications

Required Qualifications :

Preferred Qualifications :

We'll offer you fantastic challenges and amazing opportunities. This is your chance to be part of an organisation that has proven itself to be at the cutting edge of our industry; and is committed to pushing the boundaries even further. And with some of the best training on offer in the industry, who knows how far you can go?

A Great Place to work needs a Great Way of Working

Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we've created a culture where everyone feels welcome to contribute. It's a culture that won us 'The Best Workplace Culture Award'. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work.

We're also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.

We arethe place where human dreams, plus humanendeavour, shape the future of aerospace innovation and technology.