Application Support Analyst

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Job Summary

Application Support Analyst responsibilities include assisting clients with specialized reporting and data management, handling escalated client issues across Alliance HCM solutions, and managing workload through the Case Ticketing System in Salesforce. The role requires effective communication with management regarding timelines, troubleshooting client questions, and coordinating with team members to resolve client case tickets. You will verify the accuracy of client and employee data prior to the first live payroll when working with the implementation conversion team. Heavy phone and detailed email follow-up communication are expected, with a flexible schedule when workload demands additional hours.

Responsibilities

• Assist clients with specialized reporting and data management
• Help with escalated client issues on all aspects of Alliance HCM solutions
• Manage workload and client requests through Case Ticketing System in Salesforce
• Communicate with management regarding timeline deadlines being pushed or met
• Troubleshoot client questions to provide timely and accurate solutions
• Engage team members as needed to ensure all client case tickets are resolved
• Verify accuracy of all client and employee data prior to the first live payroll when working with the implementation conversion team
• Heavy phone client communication and detailed email follow-up communication
• Ability to work a flexible schedule when workload warrants additional hours

Desired Skills And Experience

Why Alliance?

Company Overview

AllianceHCM (Alliance) aims to be the largest independent Human Capital Management (HCM) company in the United States by providing the most advanced technology to customers through its proprietary, single database, cloud-based software. To meet this goal, Alliance constantly strives to innovate and create best-in-class human capital management solutions. Current products include : Recruitment, Applicant Tracking & Onboarding Solutions, Payroll Processing, Learning Management Systems, ACA Tracking & Compliance Services, Tax Processing, Benefits Administration, Employee Engagement Solutions, and many others.

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