NetSuite Functional Associate Director

Job Description

Job Description

From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today’s challenges and deliver present and future value.

Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking here.

By joining our rapidly growing Technology-Enabled Business Transformation practice you will serve as a trusted partner to our clients. You’ll bring your first-hand experience, unique perspectives, and functional knowledge to deliver tailored integrated solutions that solve today's challenges and set the foundation for future success. With support from experienced leaders and a dedicated coach, you will join a collaborative community that invites you to contribute beyond the scope of client delivery.

What You'll Do :

• Oversee client accounts, projects, and engagements to include managing work plans, staffing, timelines, and budgets across all lifecycle phases, while leading consulting engagements that include high-level process analysis, recommendations, and transactional flow analysis, all within an integrated project plan
• Lead cross-functional project teams, including NetSuite consultants, developers, and client stakeholders, to achieve project goals
• Collaborate with clients to capture business requirements, spearhead Business Requirements Documentation, and contribute to project plan development
• Proactively identify and address project risks and issues, implementing effective mitigation strategies
• Conduct post-implementation reviews to identify improvement opportunities and integrate lessons learned into future projects
• Act as a NetSuite Subject Matter Expert (SME), providing strategic guidance to both project teams and clients
• Maintain and update process diagrams, documentation, and best practices for NetSuite configuration
• Regularly meet with team members to prioritize tasks, monitor progress, and assess the need for additional resources
• Recognize and address out-of-scope customer requests, present mutually beneficial solutions, and help set realistic expectations
• Define User Acceptance Testing (UAT) scenarios and ensure successful customer testing throughout the implementation
• Guide customers through the change management process, providing resources and strategies to ensure a smooth and effective transition.
• Actively participate in business development opportunities and market a full range of services to prospective clients including using existing relationships to generate new opportunities

What You'll Bring :

#LI-KM1

#LI-Hybrid

Benefits Summary

The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site : https : / / www.crosscountry - consulting.com / careers / benefits / .

Equal Employment Opportunity (EEO)

CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.

As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.