Senior Vice President, Designer / User Experience

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Senior Vice President, Designer / User experience to join our Innovation team. This role is located in New York, NY - and is a hybrid position.

In this role, you'll make an impact in the following ways :

Shape end-to-end service experiences by creating value chain maps, service design blueprints, and user journey frameworks that uncover pain points, align business processes, and highlight opportunities for innovation.

Drive strategic insights by synthesizing qualitative and quantitative research, using methods like affinity mapping to distill complex data into clear opportunities that inform vision, roadmaps, and business strategy.

Facilitate alignment and creativity through design thinking workshops, strategic ideation sessions, and stakeholder engagements that foster collaboration, spark innovation, and build consensus on direction.

Translate user and business needs into actionable strategies by leveraging journey and experience mapping to highlight critical interactions, uncover unmet needs, and propose solutions that enhance satisfaction, loyalty, and engagement.

Lead the creation of

future-state service concepts through personas, prototypes, and storytelling

that clearly communicate design intent and strategic direction, iterating based on client and stakeholder feedback.

Partner across disciplines with business leaders, product managers, and technology teams to

define user and business requirements, align priorities,

and ensure solutions deliver

measurable value .

Establish design standards and frameworks that scale across services, including design guidelines, pattern libraries, and systems that embody BNY's design and service principles.

Continuously improve experiences through

user research, usability testing, and service evaluations,

ensuring solutions evolve in line with user expectations and organizational goals.

Bring a forward-looking perspective by staying informed on industry dynamics, customer experience trends, and emerging technologies, applying them to enhance BNY's strategic positioning.

To be successful in this role, we're seeking the following :

Proven experience as a Service Designer, Engagement Lead, or Strategic Design Practitioner, with a portfolio demonstrating impact in global financial services, fintech, or enterprise-scale transformation projects.

Strong ability to analyze complex systems and problems, applying structured, analytical approaches to shape service and business strategies.

Demonstrated expertise in design thinking, facilitation, and ideation workshops that bring diverse stakeholders together to co-create solutions.

Deep knowledge of service design principles, user journey mapping, and systems thinking to reimagine experiences across multiple touchpoints.

Experience conducting and applying

user research, usability testing, and data-driven insights

to inform strategic and design decisions.

Strong communication and storytelling skills

with the ability to

translate research and strategy into compelling narratives

for executive and cross-functional audiences.

Proficiency in collaborative tools such as Figma, FigJam, Miro, Adobe XD, or similar platforms.

A natural relationship-builder and trusted advisor, skilled at

influencing across functions

and

creating alignment with key stakeholders .

strategic mindset and creative problem-solver,

with intellectual curiosity and the ability to balance vision with execution.

At BNY, our culture speaks for itself, check out the latest BNY news at :

BNY Newsroom

BNY LinkedIn

Here's a few of our recent awards :

America's Most Innovative Companies, Fortune, 2024

World's Most Admired Companies, Fortune, 2024

Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024

Best Places to Work for Disability Inclusion, Disability : IN - 100% score, 2023-2024

"Most Just Companies", Just Capital and CNBC, 2024

Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024

Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards :

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $116,000 and $215,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and company- sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department / team performance and market factors.

BNY is an Equal Employment Opportunity / Affirmative Action Employer - Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.