Store Manager - Zales - Decatur Mall

Store Manager

Reporting to the District Manager, the Store Manager will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.

Responsible for ensuring team members and self deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach.

Attains sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members sales potential while achieving goals. Observes operations to identify successes and opportunities for improvement. Recognizes strengths and identifies root cause of operational problems. Coaches the store staff to address and correct. Reviews and analyzes reports.

Consistent regular scheduled attendance is considered an essential function of this job.

During non-peak periods, managers should aim for a five-day, 40-hour work week. Schedule based on the right time to effectively run your business. A combination of both opening and closing shifts should be scheduled throughout the week, keeping in mind : operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team. Hours will increase during peak selling periods.

Education Required : Minimum of 2 years of college preferred. Required or Acceptable Job-Related Experience : at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience. Preference will be given to candidates with specialty retail or jewelry experience. Preference will be given to candidates that are Diamond Council of America (DCA) certified.

Technical / Other Skills Required : Advanced Communication skillset, both written and verbal. Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools. Strong interpersonal skills to build effective employee and customer relationships. Advanced presentation skills to provide effective team member training and excellent customer presentations. Strong problem solving and conflict management skills to support internal and external customers. Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text. Ability to plan and organize tasks to meet deadlines and expectations. Ability to work independently without immediate supervision. Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team. Ability to understand and thoroughly explain detailed information. Reliable and dependable.

Bilingual skills are a plus.

Physical Demands : While performing the duties of this job, the employee is regularly required to communicate with and comprehend others. This job regularly requires the employee to stand, to reach with hands and arms, and to move between display cases to handle and / or feel merchandise. The employee is also required to sit, stoop, bend, kneel or crouch as needed. The employee must be able to lift and / or move up to 10 pounds. This job requires visual acuity sufficient to discern differences in quality of gemstones with or without the aid of a jeweler's loupe. Standard workweek regularly includes weekends, evenings, holiday, and extended hours. Travel to training sessions and business meetings including air travel and overnight travel may be required.

Base pay, $62,500 $84,700 plus commission on sales. Final pay rate shall be determined and is based on experience and qualifications.