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Customer Service Representative (Nashville)
Customer Service Representative (Nashville)Concero • Nashville, TN, US
Customer Service Representative (Nashville)

Customer Service Representative (Nashville)

Concero • Nashville, TN, US
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Job Description

Job Overview :

We are looking for a dedicated and empathetic Inbound / Outbound Call Center Representative to join our Patient Services team. In this role, you will be responsible for making inbound / outbound calls to an existing patient list to schedule doctor appointments. The ideal candidate will have excellent communication skills, a compassionate approach to patient interactions, and the ability to manage a high volume of calls efficiently.

Key Responsibilities :

  • Outbound Calling : Make a minimum of 25 outbound calls per hour to existing patients to schedule doctor appointments.
  • Inbound : Take high volume incoming calls from patients to assist in scheduling doctor appointments. Navigate through multiple applications to answer insurance and account questions.
  • Appointment Scheduling : Accurately book and confirm appointments based on patient availability and doctor schedules.
  • Patient Interaction : Engage with patients in a courteous and professional manner, addressing their questions or concerns and providing relevant information about their appointments.
  • Data Management : Update patient information, appointment details, and call outcomes in the companys scheduling and CRM systems.
  • Documentation : Maintain accurate records of patient interactions and appointment status, ensuring all information is entered correctly and promptly.
  • Compliance : Adhere to privacy regulations and company policies regarding patient information and appointment scheduling.
  • Feedback and Improvement : Report any issues or patient feedback to the Call Center Manager to help improve processes and patient satisfaction.

Qualifications :

  • Experience : Previous experience in a call center or customer service role is preferred, particularly in a healthcare setting. Training will be provided.
  • Communication Skills : Strong verbal communication skills with a focus on clear, compassionate, and effective patient interaction.
  • Organizational Skills : Excellent organizational skills with the ability to manage multiple tasks and maintain a high level of productivity.
  • Technical Proficiency : Familiarity with scheduling software and CRM systems is a plus; proficiency in data entry and computer use required.
  • Attention to Detail : High attention to detail to ensure accuracy in scheduling and patient information.
  • Empathy : Ability to approach each call with empathy and professionalism, particularly when dealing with sensitive patient information.
  • Working Conditions :

  • Schedule : Full-time. Flexibility in scheduling may be required based on call volume and patient needs.
  • Environment : Remote
  • 6695

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