Account Associate

Job Description

Job Description

We are looking for a detail-oriented Account Associate to join our team in Glen Allen, Virginia. In this role, you will leverage your analytical and organizational skills to ensure the delivery of high-quality data solutions in the retail industry. This is a Contract-to-permanent position, offering an excellent opportunity to contribute to dynamic client projects while fostering collaboration across teams.

Responsibilities :

• Assess and enhance data quality to ensure accurate and reliable deliveries for clients.
• Safeguard the integrity of client data required to meet project deliverables.
• Perform thorough quality checks and statistical analyses of data prior to submission.
• Design data collection schedules tailored to client requirements, including selecting optimal collection sites and methodologies.
• Approve invoices and verify billing accuracy for completed assignments.
• Collaborate with the Field Operations team to implement processes for onboarding new client projects.
• Identify and recommend improvements to existing workflows and operational processes.
• Handle client-initiated ad hoc data inquiries and assignments with precision.
• Promote teamwork between Field Operations and Sales teams to enhance the value of solutions provided to clients.
• Complete other responsibilities as needed to support client success.
• Minimum of 2 years of experience in a related role.
• Strong customer service skills with a focus on client satisfaction.
• Proficiency in Microsoft Office Suite, including Excel, Outlook, PowerPoint, and Word.
• Ability to manage timelines effectively and ensure project deadlines are met.
• Skilled in data entry and maintaining organized files.
• Familiarity with scanning and shipping functions.
• Excellent organizational and communication skills.
• Capacity to identify and implement process improvements.