Service CoordinatorSST Direct • Baltimore, MD, US
Service Coordinator
SST Direct • Baltimore, MD, US
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job_description.job_card.job_description3+ years of experience in administrative, scheduling, or customer service roles preferred. Experience in the construction or roofing industry is preferred. Excellent organization and time-management skills. Clear, professional communication—both written and verbal. Ability to learn and navigate software platforms (Salesforce, Service Titan, Microsoft Office, etc.). Bilingual (English / Spanish) strongly preferred. If you are interested in learning more about this role, please submit your resume for immediate consideration! INDH Powered by JazzHR
Seeking a Service Coordinator for a direct hire opportunity with our client in Baltimore, MD.
This position offers full benefits including PTO, Medical, Dental and 401k with a company match!
Salary is between $50,000 - $70,000 per year (based on experience) Responsibilities :
- Serve as the first point of contact for all service inquiries.
- Provide timely updates, completion photos, and follow-up communication.
- Confirm appointments and ensure every customer receives a same-day response.
- Prepare and send accurate invoices with supporting documentation.
- Review timesheets and job tickets for accuracy.
- Track all service work in our systems (Dataforma, Spectrum, CRM).
- Identify and forward new sales opportunities to estimators.
- Work closely with the Service Manager and field teams to align schedules.
- Prepare and review work orders daily to ensure readiness for the next day.
- Participate in daily scheduling meetings and update job tracking tools.
Qualifications :
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Service Coordinator • Baltimore, MD, US
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