Recording and Licensing Technician 3

Recording And Licensing Technician 3

This position is in office and not remote.

The Pierce County Auditor's Office is seeking to fill a Recording and Licensing Technician 3 position in its Recording Division. In this lead position, you will play a valuable role in ensuring the quality of customer service and employee engagement. Additionally, you will act as a liaison between management, front-line staff, and the public.

The mission of the Pierce County Auditor's Office is to provide the tools and resources people need so they can turn around and impact their community. We conduct secure and trustworthy elections, we maintain the integrity and accessibility of public records, and we provide reliable licensing and passport services. We also provide administrative direction and support for the Pierce County Opioid Abatement Council. We are a team that promotes trust through positivity, change, innovation, and kindness.

Recording. The Recording Division receives, indexes, and records public documents such as deeds, maps, mortgage materials, easements, powers of attorney, liens, and military discharge papers. We process anywhere from 100,000 to 200,000 public documents each year, depending on market conditions. We collect excise tax payments on the sale of real property.

Licensing. The Licensing Division provides auto and boat title services such as tab renewals, trip permits, license plate replacement, and more. Want to get married in Pierce County? That's us. Need a pet license in unincorporated Pierce County? That's us, too. We manage licensing for certain businesses in unincorporated Pierce County, and we staff a full-time, full-service passport office.

We are looking for a passionate, collaborative, and creative service delivery technician. You will be a strategic thinker who is experienced in managing customer service delivery in all its forms : in-person, on the phone, over email, and through the mail. You will build rapport with your team and work closely with your supervisor(s) in the unit. You will also complete tasks efficiently in a busy environment, adapt quickly to different communication styles, acquire a broad understanding of office policies and processes, and meet required accuracy percentages and deadlines consistently.

This position is part of the Recording and Licensing Technician series. You will have the opportunity to plan, assign, organize, and direct work unit activities in a lead worker role. This position offers a great foundation for future positions within the Auditor's Office and throughout Pierce County. Pierce County is committed to your professional development through online learning options, a custom Leadership Certification program, and other training opportunities designed to ensure your success. This position has multiple career growth and promotional opportunities in Pierce County to build a great career.

Core daily responsibilities include performing lead functions such as setting priorities; distributing and checking work; devising and evaluating office procedures and implementing changes subject to approval of supervisor; providing technical assistance as needed; resolving minor work and personnel problems. Determine work schedules and methods of expediting workflow. Ensure effective communication with county departments, sub-agencies, federal and state agencies, and staff. Facilitate and ensure adherence to policies and procedures. Ensure consistent interpretation of laws, rules, policies, and procedures. Provide back-up support for supervisor(s). Provide technical assistance to subordinates in answering questions and resolving problems related to processing legal documents.

Additional education or experience which clearly indicates the ability to perform the essential functions of this position may substitute on a year for year basis. Four years of clerical or customer service experience, that includes two years with cashiering experience and six months of lead experience. Additional Licensing Unit requirement : Certified Vehicle Licensing Representative. Please attach a current resume and cover letter with your application. Failure to include these will result in an incomplete application.

Recording Unit : Experience performing in a Recording unit and / or clerical experience in real estate, banking, excise tax collection, or loan processing.

To be considered for this opportunity please : Complete and submit an online Pierce County Employment Application by selecting "APPLY" above or go to : www.piercecountywa.gov / jobs. If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title. If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers. Individuals needing accommodation in the application, testing process, or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education / experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?

We are unable to sponsor or take over sponsorship of an employment visa at this time.

Pierce County offers a competitive benefits package that offers flexibility and peace of mind. We are proud to offer Employee Resource Groups, a focus on professional development in our Leadership Training Program, and a County Book Club. We understand that your life revolves around more than just your career and that your priority is making sure that you and your family maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of vacation, military leave, holidays, sick leave, insurance, retirement, and other compensation benefits that you can mix and match to meet your current and future needs.

All employees are required to be WA State residents after 30 days of employment.