Enterprise Support Manager, ES - Amazon Dedicated Cloud
Enterprise Support Manager, ES - Amazon Dedicated Cloud
Job ID : 2561090 Amazon Web Services, Inc.
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative.
Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting global financial services companies that are taking advantage of a growing set of services and features to run their mission-critical applications.
You will work with leading companies in the financial services space and directly with the engineering teams within Amazon developing these new capabilities.
The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems, working with customers, and who has a background from a variety of different fields.
If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services we’d like to talk with you!
You will be surrounded by people who are incredibly smart, passionate about cloud computing, and believe that world class support is critical to customer success.
Every day will bring new and exciting challenges on the job while your team :
- Manages assigned Enterprise accounts and oversees support cases
- Completes analysis and presents periodic reviews of operational performance to customers
- Provides detailed reviews of service disruptions, metrics, detailed pre-launch planning
- Makes recommendations on how new AWS offerings fit in the company architecture
- Advocates for customer features and requirements within AWS (be their voice internally)
- Participates in customer meetings (onsite or via phone)
- Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS / SCI security clearance with polygraph.
While this role is posted in Herndon, Virginia, this position can also be located in : Denver, CO; Seattle, WA.
BASIC QUALIFICATIONS
- Bachelor's degree, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)
- 6+ years of technical engineering experience
- 4+ years managing technical teams
- Passionate about customers and new technology
- Experience working with enterprise software companies
PREFERRED QUALIFICATIONS
- Experience in technology operations and operational parameters and troubleshooting for four (4) or more of the following : Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development
- Experience with AWS services and / or other cloud offerings
- Innovative thinking and bias for action balanced with a strong customer and quality focus
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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