Consumer Loan Processor

About MCU :

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members.

For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals.

With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Overview :

The consumer loan processor will assist members through all aspects of the loan application lifecycle, including entering applications, obtaining missing information;

identify cross-sell opportunities for pre-approved credit products in addition to Gap, Mechanical breakdown protection and credit life and disability insurance

• Complete funding of all approved consumer loans including document verification, booking and loan disbursements.
• Ensure tracking of all incoming and outgoing correspondence
• Ensure adherence to laws, regulations, policies, procedures and established service level agreements or timeframes

Responsibilities :

Specific duties include, but are not limited to, the following :

• Conduct phone interviews and assist members with completion of loan applications
• Assist members by providing information and answering questions about the Credit Union, loan guidelines, eligibility requirements and loan rates.
• Communicate effectively with prospective and existing members in a positive and professional manner.
• Process all funding requests within established service levels
• Verify all stipulations and tasks have been completed and / or present
• Obtain credit reports on loan applicants
• Verify member data is accurate within Core at time of application and prior to booking and disbursement.
• Verify all loan documents including borrower(s), loan amount, interest rate, payment, due date, disbursements and payoff information.
• Process, print and send out checks as needed with required statements, payoffs or other documents as needed
• Troubleshoot errors in funding to ensure completion of loan
• Verify documents meeting outstanding loan stipulations, prepare loan documents and obtain member signatures and supporting documentation
• Maintain all processing system queues within established timeframes and service level agreements
• Assist other units with verification of member information and / or closing documents
• Process member Appeals and gather all documents as needed to review the loan decision
• Advise management of any unusual loan problems on a daily basis
• Respond to workflow of internal inquiries
• Reconcile pending loans daily and follow-up with members regarding status
• Cross-sell MCU products and services

Perform other duties as required

Requirements :

• Reconcile pending loans daily and follow-up with members regarding status
• Cross-sell MCU products and services
• Assist with community outreach programs
• Participate in cross sales incentive programs
• Complete special projects as assigned by management
• Perform light typing and other clerical duties as required
• Overtime as required

Why you'll be a good fit :

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday.

These values are at the heart of our organization and within every teammate. To be a great fit, you'll bring the following :

Results - You'll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve.

Be proactive, not reactive.

• Agility - You'll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.
• Integrity - You'll act professionally and positively. Build trust, be upfront and communicate thoroughly.
• Teamwork - You'll work to achieve common goals as part of ONE TEAM.
• Ownership - You'll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.
• Belonging - You'll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.

We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.

What we can offer you :

• Competitive compensation, medical and dental benefits.
• 401K with employer contribution
• Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home.

Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.