Associate Hospitality Leader

Associate Hospitality Leader

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

Your Responsibilities

Live our vision, values and beliefs every day

Assume full responsibility for every aspect of the guest experience, and lead all associates during shifts to do the same

Front-of-house leadership, including training associates, providing world-class customer service and taking great care of the equipment and facilities

Run pre-shift meetings, convey key business updates, map and communicate station coverage plan, lead values messages

Conduct hiring interviews, mentor, train, and conduct in-the-moment coaching to further develop teams

Work in partnership with the rest of the hospitality leadership team to develop strategies to grow the business

Develop food and beverage knowledge for every product, and lead associates to achieve the same

Embrace change and deliver top results no matter the obstacle

Be accountable for financial audits and paperwork : till cash, bank deposits and change requests, daily balancing and tip tracking

Our Requirements

2+ years leadership experience in the hospitality industry

Ability to work independently and with all levels of leadership in a fast-paced environment

Strong ability to lead a team and own accountability for specific revenue goals

Excellent written and verbal communication skills with notable attention to detail

Team player with enthusiastic outlook and creative mind

Strong decision-making abilities

Our Physical Requirements

Must be able to lift up to 50 pounds

Must be able to work standing and walking for extended periods of time