Sr. Customer Success Manager - Sales Solutions

Sr. Customer Success Manager - Sales Solutions

Hourly pay : $55 / hr Worksite : Leading professional development and networking company (Chicago, IL 60661 - Hybrid, Minimum travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory) W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL 40 hours / week, 12 Month Assignment

A leading professional networking company seeks an Sr. Customer Success Manager - Sales Solutions. The successful candidate will partner closely with your assigned sales partners to ensure our customers achieve a return on investment and drive successful adoption and engagement with their hiring solutions investment. The company offers a great work environment!

Sr. Customer Success Manager - Sales Solutions Responsibilities :

Partner with teams (ie. sales, implementation, insights, etc.) on prioritized customers to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and return on investment (ROI). Execute leading practice recommendations based on methodology leading practices to the book of business to drive product adoption and ensure they leverage the solution to achieve agreed-upon operational priorities, leading to full business value and agreed-upon success criteria. Help identify churn risk and maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.

Sr. Customer Success Manager - Sales Solutions Qualifications :

6+ years of experience in any of the following : Customer Success, Account Management / Sales, Consulting, Product Training and Enablement, Project Management, or Change Management Recruiting or other applicable talent experience, or learning, e-Learning, Organizational L&D, Software pre-sales , and / or sales effectiveness experience is preferred. Developing interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges, is preferred. Developing organization, project management, and time management skills is preferred. Fundamental verbal and written communication skills, including experience in presenting to both small and large remote audiences, are preferred. Ability to prioritize workflow across a large client base is preferred. Developing an understanding of Sales concepts and Software as a Service is preferred. Experience analyzing data, trends, and client information to identify product or growth opportunities in the service of customer value is preferred.