Customer Success Manager

Customer Success Manager

Join a fast-paced, innovative, data-driven startup named 2021 Best Tech Start ups In Chicago, that is changing the Supply Chain industry through real time tracking and end-to-end visibility.

About the Role :

FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product.

Responsibilities :

• Own overall relationship with assigned customers, which include : increasing adoption, driving usage, ensuring retention and satisfaction
• Establish a trusted / strategic advisor relationship with each assigned customer and drive continued value of our products and services
• Develop, prepare, and nurture customers for advocacy
• Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Facilitate a quarterly Executive Business Review to review goals, progress and opportunities
• Understand white-space and work to identify and / or develop upsell opportunities
• Advocate customer needs / issues cross-departmentally
• Manage account escalations
• Advocate internally for customer needs and connect on priorities

Qualifications :

About the Team :

Our innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills, they have created "raving fans" of FourKites with all of our customers. From implementing round-table events, to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer's satisfaction and retention.

Who We Are :

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility, turns supply chain data into automated action. FourKites' Intelligent Control Tower breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily from purchase orders to final delivery helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration.

Working at FourKites :

We provide competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe, including :

And we're always listening for new ways to support everyone in and out of the office.