Enterprise Customer Success Manager

Enterprise Customer Success Manager

Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee.

We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, have a fantastic team culture built on our values, are growing rapidly, and making a global impact.

We are seeking a seasoned Enterprise Customer Success Manager (CSM) to lead Karbon's most complex, global customer relationships. This role has ownership of renewals and expansion across a portfolio of top-tier enterprise accounts. The Enterprise CSM will act as a trusted advisor to C-level executives, orchestrating multi-stakeholder engagement, navigating complex politics, and ensuring customers achieve measurable business outcomes with Karbon.

Executive Relationship & Account Ownership

• Serve as the primary executive-level partner for a portfolio of Karbon's largest customers and partners.
• Build deep, trusted relationships with senior stakeholders across multiple functions, regions, and business units.
• Act as the voice of the customer within Karbon, influencing product direction, strategy, and innovation.

Renewal & Expansion

Strategic Planning & Executive Engagement

Customer Advocacy & Innovation

Requirements

Core Competencies

Bonus Points

Why Work at Karbon?

The estimated base salary range for this role is :

$60,000 - $75,000 USD

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you.

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!