Talent.com
Enterprise Customer Success Manager

Enterprise Customer Success Manager

PatientIQChicago, IL, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters.remote
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Location :  Remote

Reports to :  Director of Customer Success

Department :  Customer Success

About PatientIQ

PatientIQ is a fast-growing healthcare technology company on a mission to improve patient outcomes through smarter, data-driven care. We work with healthcare providers, life sciences organizations, and research institutions to transform clinical insights into action. As we scale, we are investing in strong operational infrastructure to enable consistent, predictable growth across the commercial organization.

Role Overview

The PatientIQ Customer Success Manager (CSM) owns the success, retention and growth of PatientIQ clients by helping clients get the most out of the PatientIQ product, network and services. The CSM will serve as the main point of contact post implementation, driving value through helping clients improve data collection, workflow and utilizing the data collected in order to achieve the client's goals. In addition to developing and implementing account-specific strategies to improve our client growth and retention on a portfolio of client accounts, the CSM serves as the voice of the customer, working cross-functionally with product and development teams at PatientIQ to help drive continuous improvement of the platform.

What You’ll Do

  • Build and maintain long-term relationships with key customer executives, product owners, and others, within a geographic territory
  • Coordinate, develop, and deliver quarterly business reviews to customers to show progress, value, and growth potential
  • Maintain a positive geographic territory net revenue retention
  • Act as the SME on the PatientIQ platform and help our customers leverage our internally developed resources, best practices, and processes to achieve their goals
  • Work cross-functionally with the implementations team, as well as product and engineering teams to continuously provide feedback on customer needs to inform the future product roadmap and development strategy
  • Maintain and regularly update the PatientIQ product documentation and internal wikis
  • Manage Customer Success Analysts for your geography in order to support clients effectively
  • Support PatientIQ sales operations and help identify areas where we can grow our offerings and solve new customer problems
  • Support and facilitate customer renewals, amendments and new product opportunities in coordination with the sales team

Requirements

What You Bring

  • Bachelor’s Degree or MBA in a related field
  • 3+ years’ experience managing strategic customer accounts in a B2B SaaS environment
  • Excellent organizational and communication skills and the ability to handle multiple projects simultaneously
  • Ability to prioritize tasks, regularly communicate progress, and meet established deadlines
  • Must have a solid technical aptitude for email, calendaring and working with shared documents
  • Collaborative mindset to effectively work across internal teams across PatientIQ
  • Ability to travel at least 25% annually
  • Proficient in all Microsoft Office Suite products (Word, Excel, Powerpoint)
  • Nice to Have

  • Prior experience in healthcare, health-tech, or experience working in the medical industry
  • Experience with a CRM and other tools for tracking customer communication, knowledge management and support tickets
  • Basic understanding of SQL and interacting with production software databases
  • Benefits

  • Great Benefits - top-notch health, dental and vision insurance. Additional perks available including 401K.
  • We are Mission Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
  • True Idea Meritocracy - great ideas win out. We encourage all team members to challenge the status quo because our mission demands this.
  • Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
  • World-Class Team - we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that.
  • Fast Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.
  • serp_jobs.job_alerts.create_a_job

    Enterprise Customer • Chicago, IL, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    VirtualVocationsChicago, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Manager to manage customer accounts and drive satisfaction and renewals.Key Responsibilities : Manage a portfolio of customer accounts, focusing on enga...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    FourKitesChicago, IL, US
    serp_jobs.job_card.full_time
    Join a fast-paced, innovative, data-driven startup named 2021 Best Tech Start ups In Chicago, that is changing the Supply Chain industry through real time tracking and end-to-end visibility.FourKit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Manager II, Emerging Enterprise

    Customer Success Manager II, Emerging Enterprise

    BrazeChicago, IL, US
    serp_jobs.job_card.full_time
    Customer Success Manager II, Emerging Enterprise.At Braze, we have found our people.We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Enterprise Customer Success Manager

    Enterprise Customer Success Manager

    VirtualVocationsGary, Indiana, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Customer Success Manager, Enterprise.Key Responsibilities Develop trusted advisor relationships with customers, ensuring maximum value from the solution Collabo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Strategic Customer Success Manager

    Strategic Customer Success Manager

    VirtualVocationsNaperville, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Strategic Customer Success Manager.Key Responsibilities Drive business impact by managing accounts and contributing to revenue growth and customer retention Develop an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Manager of Mid-Market Customer Success

    Manager of Mid-Market Customer Success

    VirtualVocationsChicago, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Manager of Mid-Market Customer Success.Key Responsibilities Lead and mentor a team of Mid-Market Customer Success Managers to drive retention and expansion outcomes De...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Senior Manager, Customer Success

    Senior Manager, Customer Success

    ThoughtSpotChicago, IL, US
    serp_jobs.job_card.full_time
    Senior Manager Of Customer Success.ThoughtSpot is redefining business intelligence through AI-driven insights, and Customer Success is at the heart of that transformation.As a Senior Manager of Cus...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Enterprise Customer Success Manager (USA)

    Enterprise Customer Success Manager (USA)

    AskableChicago, IL, US
    serp_jobs.job_card.full_time
    Enterprise Customer Success Manager.Heads up! This role is based in-person at our office in Fulton Market West Loop area, Chicago. We're Askable the world's most loved user research platform, trust...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Enterprise Customer Success Manager

    Enterprise Customer Success Manager

    KarbonChicago, IL, US
    serp_jobs.job_card.full_time
    Enterprise Customer Success Manager.Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    YugabyteChicago, IL, US
    serp_jobs.job_card.full_time
    At Yugabyte, we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for clo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Senior Customer Success Manager

    Senior Customer Success Manager

    VirtualVocationsGary, Indiana, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Customer Success Manager to drive customer loyalty and satisfaction in the home service sector. Key Responsibilities Build and maintain strong relationships with ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    CADDiChicago, IL, US
    serp_jobs.job_card.full_time
    At CADDi, we're looking for a skilled Customer Success Manager to join our team and play a crucial role in ensuring client satisfaction and driving growth. This position offers dynamic and hands-on ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Digital Customer Success Manager

    Digital Customer Success Manager

    Strata Decision TechnologyChicago, IL, US
    serp_jobs.job_card.full_time
    Digital Customer Success Manager.As a Digital Customer Success Manager (CSM), you will be responsible for managing a high-volume portfolio through a tech-enabled, scalable engagement model.You'll s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Customer Success Manager - Emerging Enterprise

    Senior Customer Success Manager - Emerging Enterprise

    AmplitudeChicago, IL, US
    serp_jobs.job_card.full_time
    Senior Customer Success Manager - Emerging Enterprise.Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,300 customers, including Atl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Principal Customer Success Manager

    Principal Customer Success Manager

    VirtualVocationsGary, Indiana, United States
    serp_jobs.job_card.full_time
    A company is looking for a Principal Customer Success Manager in the Enterprise Segment.Key Responsibilities Develop trusted advisor relationships with C-suite and executive customers to maximize...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Enterprise customer success manager

    Enterprise customer success manager

    WriterChicago, IL, US
    serp_jobs.job_card.full_time
    Writer is the full-stack generative AI platform delivering transformative ROI for the world's leading enterprises.Named one of the top 50 companies in AI by Forbes and one of the best places to wor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Manager, Customer Success

    Senior Manager, Customer Success

    VirtualVocationsGary, Indiana, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Manager, Mid-Market Customer Success.Key Responsibilities Hire, coach, and develop a high-performing Mid-Market Customer Success team Lead a team of 6-8 CSMs to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    VoomaChicago, IL, US
    serp_jobs.job_card.full_time
    Vooma is a high growth freight-tech startup building the best AI agents for the logistics industry.Our mission is to improve the efficiency and resiliency of US supply chains.Vooma is backed by top...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30