Customer Success Manager

A company is looking for a Customer Success Manager to maintain and grow relationships with clients while maximizing satisfaction and revenue.

Key Responsibilities

Represent the company during the customer lifecycle and communicate its value proposition

Drive conversations for cloud adoption and collaborate with teams to automate customer success initiatives

Identify upsell opportunities and ensure timely delivery of customer renewals while maintaining a positive experience

Required Qualifications

3+ years in a client-facing role, preferably in a SaaS / AI environment

Experience with relevant products such as Cloudera, Databricks, or Google ML Analytics Solutions

Technical aptitude to understand the company's product portfolio

Proven track record of exceeding goals and managing multiple accounts

Proficiency in SFDC and CRM tools