Security Host

Where The Sand Meets The Sea When you first step into Casa Madera, you immediately recognize something inherently inviting.

Time slows as you dip into a warm, immersive experience that revolves around the ubiquitous tradition of celebrating each meal.

You’ll gather around tables that are home to chef-driven selections that draw from the rich culinary traditions of Mexican coastal cuisine refined by French technique and Japanese precision.

Casa Madera is a high-energy, fine-dining concept from hospitality group Noble 33, located in both West Hollywood and Toronto.

As a Security Host / Hostess the main goal is to provide a safe and secure environment that enables our guests, staff, and vendors to experience the high-energy, best in class fine dining experienc e that Sparrow Italia Miami will offer.

The Security Host performs protective and enforcement functions in a courteous and professional manner while dealing with emergencies, undesired conduct, disturbances, threats to life and property .

As a first responder, will be trained on Infant, Child, and Adult Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED), Stop the Bleed Training and fire extinguisher procedures to respond to emergencies as needed

Conduct interior and exterior res t aurant patrol to identify undesirable conditions

Evaluate a situation and quickly make logical decisions on how to proceed while maintaining a calm demeanor

Investigations, including evaluation of the scene, interviewing complainants and witnesses, involve correct personnel to assist with the investigation

Documentation and report writing

Maintain order in the restaurant while attending to the needs of our guests, staff members and vendors

Assist in safety controls for performance aspects taking place inside the venue

Coordinate expedient response to emergency conditions such as fire alarms, safety hazards and threats to life and / or property in a calm, rational, persuasive manner

Handle violations of restaurant policy, civil laws, and undesired conduct

Respond to security and emergency situations and prioritize the work in a timely manner

Provide key assist

Provide accurate information to guests, staff and vendors seeking directions and hours of operation

Receive, record and secure found property will also research and respond to guest inquiries for lost property

Escort staff and guest s as required to parking lots

Perform other duties and responsibilities as assigned

Basic Qualifications :

Must be at least 21 years of age

Valid State security credentials / licensees

Excellent communication skills

Must present a well-groomed appearance

Two years of experience in a position with direct guest contact required

Strong verbal, written and technology skills required

Keyboarding skills 25 WPM

Investigation skills

Perform general clerical duties using Microsoft Office and other site-specific programs

Must be able to work and stand inside and outside, sometimes in excessive heat or cold (depending on location) .

Maintain strong observation skills with elevated level of detail and scrutiny for entire shift

Must be able to work independently

Must be able to lift and carry up to 60 lbs. Must be able to push or pull up to 150 lbs.

Must be able to speak, read, and write English

Preferred Qualifications :

An associate degree or higher

A successful candidate will have experience as a first responder related experience that best aligns with the day-to-day operation may include :

Hospitality Security Guard / Officer experience

High-end customer service experience

Successfully completed basic training in the Military

Loss Prevention and / or Plain Clothes Operatives experience

High pressure situational experience such as Emergency Medical Technician, Firefighter, Flight Attendant

High school diploma or equivalent

SCHEDULE AVAILABILTY

Full availability is r equired seven (7) days per week, including evenings, overnight shifts, weekends, and holidays