Program Specialist

Program Specialist

Requisition ID

req29650

Working Title

Program Specialist

Position Grade

Position Summary

Project ECHO has an amazing opportunity for 2 new Program Specialists to join our New Mexico Programs team! The Programs Specialists will ensure the successful implementation and impact of several ECHO Programs expanding public health programming and serving underserved populations in the state of New Mexico.

These positions will oversee day-to-day operations, provide problem-solving support, and assist with program development.

Your responsibilities as a Program Specialist will include :

• Overseeing and administering all second-tier day-to-day operations, including program development, evaluation, outreach, and hub team training, up to eight ECHO programs.
• Providing pre-launch and planning support for ECHO programs including creation of marketing materials, recruitment, iECHO sessions and resources, curriculum / schedule tracking, case form development, facilitator guides, IRB modifications, program email account creation and organization.
• Editing, reviewing, and submitting ECHO program documentation for Joint Accreditation Office session requirements.
• Overseeing the gathering of materials, sending communications to presenters and the hub team prior to sessions, and assisting with facilitation as needed, including initial and wrap-up announcements for ECHO sessions.
• Monitoring and guiding pre- and post-session discussions following each ECHO session to enhance alignment and optimize processes.
• Coordinating the logistics and administrative components of up to eight ECHO sessions per week and facilitating information flow between the ECHO hub, ECHO internal team.

and ECHO participants.

• Monitoring and evaluating the quality of outputs from ECHO program goals, ensuring alignment with objectives and contributing to continuous improvement.
• Designing, refining, and ensuring branding consistency on outreach activities, marketing strategies, communication materials, and tools for a variety of ECHO programs and special projects.

Coordinating communication and marketing with stakeholders, using approved ECHO guidelines.

• Reviewing monthly feedback reports, summarizing key insights and trends for medical / program director(s) and the hub team.
• Monitoring, evaluating, and communicating the impact of assigned ECHO programs, contributing to the preparation of special ECHO program reports and summaries to track progress and outcomes.
• Assisting in research, evaluation, and data services, contributing to the collection and analysis of data for program improvement and reporting purposes.

Maintaining the organization of all document storage sites.

• Supporting the facilitation of focus groups and evaluation interviews, helping to gather valuable insights and feedback for program development and assessment.
• Acting as the primary point of contact for daily programmatic issues with both external and internal stakeholders, addressing inquiries and facilitating communication as required.
• Engaging in informational presentations regarding NM programs during Project ECHO's live or virtual Partner Launch Training events, sharing insights and information to enhance understanding and collaboration.
• Prioritizing and supervising the direct work of personnel assigned, including coaching and performance management, training;

building trust, common purpose, shared consciousness via on-boarding.

Project ECHO is unique and innovative center based within a vibrant academic community at the University of New Mexico Health Sciences Center.

Our mission is to democratize implementation of best practices with a goal of helping 1 billion people lead better lives by 2025.

We are looking for mission-driven high performers who share similar values to join our team and help us achieve this goal.

Project ECHO is committed to democratizing implementation of best practices in healthcare, education and other areas where first mile professionals need support.

We do this by training universities, nonprofits, and dedicated individuals on facilitation skills and how to set up robust virtual communities of practice to be able to scale their own expertise and missions to the benefit of their local communities.

Over the past 20 years, Project ECHO and our partners have trained more than 1,000 partners who make up our global network of Universities, ministries of health, and NGOs around the world.

Examples of programs we and others run include infectious disease control (Hepatitis C, HIV), mental health and addiction treatment, literacy, math, climate mitigation and many more.

Project ECHO is funded in part by philanthropic grants and gifts from organizations such as the GE Foundation, the Helmsley Charitable Trust, the Bristol Myers Squibb Foundation, the Merck Foundation, Robert Wood Johnson Foundation and the US Government.

Additionally, for programming benefitting New Mexico we receive support from the NM Legislature, the New Mexico Human Services Department and the New Mexico Department of Health.

Project ECHO prides itself on being a values-based organization and inclusive place to work. Our seven values include : Service to the Underserved, Democratization of Knowledge, Mutual Trust and Respect, Teamwork, Excellence and Accountability, Innovation and Learning and Joy of Work.

We strive to find individuals who can embrace and exemplify these values. In addition, Project ECHO was named one of Albuquerque's Top Three Best Places to Work in 2023.

This award recognizes organizations of all sizes with exceptional climates, team atmospheres, benefits, and employee engagement.

For more information and a brief overview of benefits available please visit Project ECHO Newsroom.

We work with partners all over the world and work hours outside of normal business hours may be required. We are fortunate to have access to advanced technology, which will require some teleworking.

See the Position Description for additional information.

Conditions of Employment

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• If located at the UNM Children's Campus, successful candidate must pass a comprehensive post-offer, pre-employment criminal and New Mexico Children, Youth and Families Department (CYFD) fingerprint background check, and a continued successful status will be verified by periodic future background checks.

Minimum Qualifications

High school diploma or GED; at least 6 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

• Expertise in complex scheduling and program implementation
• Understanding of medical accreditation and certification requirements, preferably Joint Accreditation
• Knowledge and experience in accounting, purchasing, event planning and recruitment
• Skill in organizing resources and establishing priorities
• Knowledge of communication principles, media, and marketing techniques
• Exceptional verbal and written communication skills are preferred, as well as the ability to multi-task, plan, prioritize, and meet deadlines
• Demonstrated skills in multitasking, preparing reports, problem-solving, and analyzing program, university, and / or other program requirements
• Knowledge of or ability to quickly learn UNM institutional systems and procedures
• Knowledge of Microsoft Office, Adobe Acrobat, REDcap, Box, Salesforce, and Slack
• Ability to lead and manage other staff members and / or student employee

Additional Requirements

Campus

Health Sciences Center (HSC) - Albuquerque, NM

Department

Project ECHO (259B)

Employment Type

Staff

Staff Type

Term - Full-Time

Term End Date

06 / 30 / 2025

Status

Exempt

Monthly : $3,589.73 - $5,040.53

Benefits Eligible

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance.

In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement

As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions.

For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required

For Best Consideration Date

6 / 3 / 2024

Eligible for Remote Work

Eligible for Remote Work Statement

This position is eligible for a hybrid schedule.

Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Please submit a current resume and a cover letter. On the resume, please indicate whether previous job listed were full-time or part-time positions.

If part-time, please include amounts of hours worked each week. Please also include month and year for start and end dates for each job listed.

Instructions for cover letter : please describe how you meet the preferred qualifications in the posting. Official transcripts, High SchoolDiploma or GED certificate will be required for hire.

Please see minimum qualifications for specifics.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and / or verification of prior employment.

For more information about background checks, visit Refer to for a definition of Regular Staff.