Executive Level Support Engineer

Description :

We are currently seeking an Executive Level Support Engineer to support our Executive Leadership Team, the candidate will be responsible for supporting a client of TEKsystems Executives and their Admins.

They will be performing a variety of support activities while maintaining strong communication with Executives and their Admins around expectations and solutions.

We are looking for a professional IT engineer that is service / support oriented to support our Executive team. Prior experience as an executive support engineer is required.

This role will report to the Enterprise Operations Leader.

Top Skills Details :

Technical support, Help desk support

Additional Skills & Qualifications :

Essential Duties & Responsibilities :

To include, but not limited to the following :

oManage level 3 support issues (escalated from L1 and L2 support team members) for executive team. Provide direction and train support team members handling L1 and L2 requests.

oDevelop processes with new & existing technology

oDetermine hardware / software configurations that best serve the business requirements

oBuild vendor relationships

oDefine technical requirements for applications and process

oDesign system requirements based on use cases

oDevelop system configurations based on user / business specifications

oDocument new process for internal and client purposes

oDevelop Knowledge articles for new process

oDocument, test, deploy new hardware / software solutions

oProactively address every concern from the team you support, daily

oProvide solutions to meeting room & event meeting issues onsite / offsite for presentations, audio & video calls using TEAMS & ZOOM;

drive issues to resolution with vendors and internal partners

oPrioritize and maintain issue log in Service Now for supported staff; coordinate frequent communication with executive team

oManage expectations with Executives and Executive Administrators

oProvide white glove support to Executives in A / V rooms, perform testing and troubleshooting when needed to provide solutions to Executives to continue their meetings

oCollaborate with cross-functional teams to support Executives

oAct and present self as extremely professional

Benefits :

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.