GENERAL DESCRIPTION OF DUTIES
Provide fast, efficient, and friendly service while displaying an outstanding passion for craft beer and conveying that to our guests.
REPORTING RELATIONSHIP
This position reports to the Supervisor or Manager on Duty.
QUALIFICATIONS AND REQUIREMENTS
- Have an enthusiastic and friendly personality and be able to engage with guests of all types
- Must be at least 18 years of age
- Servsafe certified
- Be able to communicate clearly and effectively
- Possess strong organizational and multi-tasking skills
- Ability to work well with others
- Availability to work weekends and holidays
- Must be comfortable and confident working in a fast-paced environment
- Have knowledge of craft beer and display a passion for ongoing beer training
- Be able to work in a standing position for long periods of time
- Be able to reach, bend, stoop and frequently lift up to 50 pounds
- Must have exceptional hygiene and grooming habit
JOB DUTIES AND RESPONSIBILITIES
- Must be a team player, who is willing to go above and beyond to accomplish the common goal of The Frankenmuth Brewery Create an exceptional guest experience!
- Obtain an Advanced Beer Diplomat Training Certificate
- Greet guests promptly, with an enthusiastic attitude and warm smile
- Be able to converse fluently about our craft beer and make recommendations
- Provide a passionate standard of quality, and gain the respect of our guests and returning patrons
- Prepare final bill in a timely and accurate manner, present check to guest, accept payment, process credit card charges or make change (if applicable)
- Suggest additional menu items and beverages to compliment a guest’s meal
- Upkeep cleanliness of bar and work stations
- Maintain knowledge of all safety and sanitation procedures, and employee policies
- Capable of describing the preparation method, flavor profile, and ingredients of any item on the menu to a guest
- Be knowledgeable in POS training
- Be able to assist patrons with using Untappd and our Perks Program
- Check customer I.D. to confirm drinking age and follow requirements to provide a safe atmosphere
- Perform side work at the start and end of each shift as required by assignment
- Participate in teamwork with fellow Beer diplomats and all of our Frankenmuth Brewery employees
- Work directly with service staff to fulfill their beverage needs quickly and accurately
- Ensure timely delivery and presentation of food and beverages to guests
- Perform additional duties as requested by Supervisors and / or Managers
COMPENSATION
Based on experience and qualifications. DOE
PI251957772
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