Operations Trainer

Job Description

The Operations Trainer develops, implements, and oversees resort and departmental training for various hotel departments.

Essential Duties and Responsibilities

• Facilitate instructor-led training (ILT) and blended learning programs using a variety of delivery methods that promote learning transfer
• Develop learning paths for each team member, monitor / document progress, and implement training interventions as necessary
• Assist the learning and development team in the design and development of new training curricula or revisions of current programs by collecting relevant data points and providing timely feedback
• Manage and lead the redevelopment of team member onboarding programs
• Evaluate and develop certified field trainers to ensure that all work is completed by Westgate SOPs and best practices
• Build and sustain working relationships with property-level leaders and colleagues
• Analyze guest experience data consistently to identify property-level and organization-wide training needs
• Collaborate with the General Managers / department heads to analyze and develop a training matrix based on year-round and seasonal needs
• Develop and implement data-gathering measures and methods to evaluate the effectiveness of all training initiatives to determine if training objectives are being met
• Champion key initiatives and develop programs to ensure the successful adoption of new technologies, data collection platforms, and operating policies / procedures

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Proven experience as a Hospitality Trainer, Training Facilitator, or similar
• Advanced knowledge of adult learning principles and training best practices
• Excellent interpersonal and communication skills
• Strong conflict resolution and customer relation skills
• Advanced knowledge of training measurements / metrics including the Kirkpatrick Four-Level Training Evaluation Model
• Proficient in time management, organization, planning, and prioritization
• Highly proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Publisher, and Outlook
• Work hours may vary to include weekends and evenings as directed

Education and / or Experience

• Three or more years of proven experience delivering adult learning programs using a variety of learning methods
• Bachelor's Degree in Education, Instructional Design, Organizational Psychology, or a combination of education, training, and experience

Additional Information

Why Westgate?

• Comprehensive health benefits medical, dental and vision
• Paid Time Off (PTO) vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law.

If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.

com with the job title and the location of the position for which you are applying.