Job Description
Job Description
Join our dynamic team as an Implementation / Project Coordinator .
This position will be responsible for building networks of collaboration to improve new customer's experience. This is an integral role whose sole focus is to coordinate between our sales department and future customers to bring them live after the sale of our flagship healthcare communications and payment software solutions.
This position ensures a successful implementation through orchestrating activities, facilitating meetings, and troubleshooting our integrating technologies to ensure the best customer experience.
Responsibilities will include, but are not limited to :
- Coordinate between the Enterprise Sales Department and new customers to improve their experience during a 25-day go-live process for our healthcare communications and payments SaaS.
- Define and communicate internal and external responsibilities with all stakeholders, maintain implementation time frames, and communicate status reports effectively.
- Problem-solve the complexities of integrated healthcare software solutions to improve the go-live experience.
- Demonstrate strong analytical and problem-solving skills and be able to multi-task and prioritize effectively.
- Demonstrate interpersonal and facilitation skills.
- Establish consensus among stakeholders on critical and time-sensitive issues to adhere to timelines.
- Responsible for answering customer questions or moving complex inquiries to the proper customer support team to ensure timely responses.
- Coordinator utilizes and must have a strong working knowledge of ticketing systems and be able to offer process enhancements.
- Demonstrate product knowledge across multiple technologies to the customer.
- Create and maintain accurate process documentation and training materials (such as product documentation, FAQs, and customer implementation scripts).
Desired Skills and Experience :
- Bachelor's Degree or sales experience is preferred.
- Experience in retail, sales, customer service, or healthcare administration would be a plus.
- Ability to articulate and perform demonstrations of technology to customers.
- Must be deadline-driven, and uncompromising to meet timelines.
- Excellent verbal and written communication skills.
- Strong organizational and prioritization skills.
- Experience within ticketing systems, Salesforce, and Microsoft Office Suites preferred.
EOE / Drug Screen Required
E-Verify Employer
Job Posted by ApplicantPro
Implementation/Project Coordinator
This position ensures a successful implementation through orchestrating activities, facilitating meetings, and troubleshooting our integrating technologies to ensure the best customer experience. Define and communicate internal and external responsibilities with all stakeholders, maintain implementa...
Implementation/Project Coordinator
Implementation/Project Coordinator. This position ensures a successful implementation through orchestrating activities, facilitating meetings, and troubleshooting our integrating technologies to ensure the best customer experience. Define and communicate internal and external responsibilities with a...
Loan Operations Manager
The Loan Operations Team Leader is responsible for the management of activities of the loan operations department. Manages the daily operations of loan operations staff. Five - ten years of bank experience in a larger community or regional bank ($6 Billion+) in operations, with a background in advan...
Community Service Program Manager
Community Service Program Manager,. Oversee the daily operations of community living programs and the persons served supported in the programs including but not limited to identifying and monitoring health and safety issues, person centered planning and implementation, compliance, implementation of ...
Project Manager / Superintendent - Construction
We need key project managers to keep things going!. They have several major commercial projects in both the development and planning stages. ...
Business Analyst With Hyperion
Job Role: Business Analyst With Hyperion. The Hyperion Analyst will work closely with business partners and coordinate with IT (offshore application support and Infrastructure team). Liaise with business users and technical offshore teams (application and infrastructure). Competencies: Business Anal...
Senior Manager, Operations Transaction Quality
Senior Manager, Operations Transaction Quality. The Senior Manager of Operations Transaction Quality is responsible for coordination of key change and improvement initiatives to drive an improved quality culture, effectively influencing leaders all levels across multiple functional areas to drive pr...
Large Loss Project Manager
This company is looking for PREMIER candidates to fill their open position of Large Loss Project Manager. They are interested in highly-motivated and proactive individuals to fill their open role of Restoration Project Manager with extended experience in either commercial/residential resto...
Part-Time Operations Manager
The Operations Manager is responsible for fulfilling our mission statement, “to create the most enjoyable shopping experience possible for our Guests. Additionally, the Operations Manager oversees a variety of operational tasks assigned by store management. The Operations Manager may also complete t...
Loan Operations Manager IA ID67267
By completing this form, you are indicating to us that you are interested in exploring this opportunity in greater depth: Loan Operations Manager IA ID67267. ...