Patient Outreach Specialist

Organization :

MMC-Memorial Medical Center

Position Overview :

Responsible for the implementation of the various outreach programs, translating operational procedures into step-by-step activities to coordinate activities needed to achieve program goals.

For each program, this includes identification and resolution of complex issues; coordination of procedures and products with labs and vendors;

building communication campaigns; development, maintenance and day-to-day administrative activities; and providing feedback and recommendations for process improvement.

This position will work with a wide audience, including members, physicians and their staff, lab staff and vendors, in order to process and research complex issues and to administer the program for successful results.

Job Description : EDUCATION :

EDUCATION :

Equivalent experience will be accepted in lieu of the required degree or diploma.

Bachelor's

SKILLS AND KNOWLEDGE :

Ability to be highly persuasive and to effectively convince members with possible aversion to the program to commit to a prescribed action (i.

e., scheduling and having a mammogram, etc.)

Demonstrated ability to openly and comfortably discuss sensitive topics with members of both genders

Able to build positive relationships with a variety of clients

Detail oriented and able to handle multiple projects simultaneously

Ability to handle a large volume of inbound and outbound telephone calls for a variety of clients

Written and verbal communications skills

Proficient in Microsoft software products, including Word and Excel

Able to work in a fast-paced environment

Job Shift : Days

Days

Schedule : Full Time

Full Time

Shift Hours : Days of the Week :

Days of the Week : Variable

Variable

Weekend Requirements :

As Needed

Benefits : Unions :

Unions : Position Status :

Position Status : Non-Exempt

Non-Exempt

Weekly Hours : Employee Status :

Employee Status : Regular

Regular

Number of Openings :

Sutter Health is an equal opportunity employer EOE / M / F / Disability / Veterans.

Pay Range is $28.52 to $37.06 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled.

Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs.

Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.

S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation.

External hires must pass a background check / drug screening. Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.