Description
This is us
Kaltura's (NYSE : KLTR) mission is to power any video experience for any organization - live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people's lives through video.
Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate.
Among our customers, you'll find more than 1000 global, well-known organizations.
15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say.
Our team is currently 700+ people, and we're still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.
Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely.
Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you'll never run out of room to grow and evolve.
If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills.
We encourage you to apply if you think this is a role that would make you excited about coming to work every day.
Requirements
We are looking for a dynamic individual to join our team as a Customer Engagement Success Manager (CESM) and Technical Trainer.
In this role, you will play a vital part in ensuring the long-term success of our customers while also mastering technical training sessions to enhance customers' proficiency with our products.
As a CESM, your primary responsibility will be to establish and maintain strong relationships with customers, while guiding them towards product adoption.
You will collaborate with the customer to understand their needs, identify key performance indicators, and support them in achieving them.
Key responsibilities will also include managing accounts at scale, preforming check-ins and renewals, identifying opportunities for account expansion, and Developing mitigation plans for at-risk customers.
As a Technical Trainer you will develop and deliver engaging training sessions for Kaltura's customers while adapting to their specific needs and knowledge levels.
You will demonstrate a deep understanding of Kaltura's products, and the technical aspects related to customers' implementation and use of the products.
Your excellent communication skills and technical expertise will enable you to explain complex concepts in a clear and engaging manner, empowering customers to leverage Kaltura's products.
Ideally, we're looking for :
- 1-2 years experience in a customer-facing role, such as customer success, account management, or technical training, preferably in a SaaS company
- Bachelor's degree or equivalent work experience
- Excellent communication skills, both in writing and speaking, including the ability to explain technical concepts clearly and effectively
- Strong technical aptitude and ability to quickly grasp complex product functionalities
- Experience in developing and delivering technical training sessions to diverse audiences
- Comfortable presenting to large groups and facilitating interactive learning sessions
- Willingness to travel occasionally to customers
These would also be nice :
- 1-2 Years experience in the video industry - advantage
- Experience in scaled customer success - advantage
- Multilingual proficiency - advantage
The perks :
- Hybrid, flexible work environment
- Zero employee premium health plan, effective from day 1, plus dental and vision benefits
- FSA and 401K with company match
- Mobile plan and home internet reimbursement
- Personal and professional development programs
- Occasional Cross company long weekends
- An Equal Employment Opportunity Employer and an E-Verify participant
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