Public Inquiries Assistant 1

Primary Location

United States of America-OHIO-Cuyahoga County-Cleveland

Organization

Attorney GeneralClassified Indicator : ClassifiedBargaining Unit / Exempt : Bargaining Unit

Schedule

Full-timeWork Hours : Mon-Fri; 8 : 00am-5 : 00pmCompensation : $20.17 per hour - $23.70 per hour

Unposting Date

Jun 26, 2024, 11 : 59 : 00 PM

Primary Job Skill

Clerical & Data EntryTechnical Skills : Clerical & Data EntryProfessional Skills : Customer Focus, Listening, Time Management, Verbal Communication, ConfidentialityPublic Inquiries Assistant 1(240005WX)

Job Duties

About Us :

The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present and the work it does today helps chart the state’s future.

The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws.

In these and other capacities, staff members interact with tens of thousands of Ohioans each year.

What You'll Do :

The Ohio Attorney General's Office is currently seeking a qualified candidate for a Public Inquiries Assistant 1 position in the Constituent Services Section.

The Public Inquiries Assistant provides assistance and information to consumers, business people, government officials, patients, residents and general public in response to requests and inquiries.

This position will report to the Cleveland, Ohio office daily. There is potential for a hybrid in-person / remote schedule after training and operational need is assessed.

The successful candidate will perform the following duties, which include, but are not limited to :

• Handles high volume of telephone calls, inquiries and communications to and from individuals (, consumers, victims of crimes, victims service providers, business people, government officials, patients, residents and general public).
• Provides assistance and information to individuals in order to answer questions and / or resolve problems and / or complaints.
• Accurately summarizes the constituent's inquiry or request.
• Assists in resolving problems, questions or complaints.
• Accurately completes forms on internal and external forms and databases using a variety of software.
• Conducts research to determine solutions to problems affecting constituents by utilizing training materials and specific policies and procedures to evaluate the nature and magnitude of the problems / complaints.
• Provides general guidance, advice, resources and referrals.
• Conducts follow up contact to ensure resolution of situation if necessary.
• Maintains and retrieves records (electronic and hard copy), data, documentation and reports regarding calls, correspondence, in person contacts and actions.
• Enters and maintains data within internal and / or external databases to track actions and contacts completed on each inquiry.
• Performs other related clerical duties (, files, copies, scans, types correspondence)

What’s in it for you :

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees.

For a list of all the State of Ohio Benefits, visit our ! Our benefits package includes :

Medical Coverage

Quality, affordable, and competitive medical benefits are offered through theOhio Med plans.

Dental, Vision and Basic Life Insurance

Dental, vision and basic life insurance premiums are free aftercompleted . Length of eligibility period is dependent on union representation.

Employee Development Funds

The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Time Away From Work and Work / Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth / Adoption leave

Ohio Public Employees Retirement System

OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement.

The employer contributes an amount equal to 14% of the employee’s salary. Visit the for more information.

Deferred Compensation

The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the for more information.

Qualifications

1 course or 3 months experience in use of multi-line telephone system; 1 course or 3 months experience in use of personal computer;

3 months training or 3 months experience in customer service.

Or equivalent of Minimum Class Qualifications For Employment noted above.

Preferred Qualifications :

Typing Skills of at least 40wpm.

Bilingual in Spanish a plus!

Job Skills : clerical and data entry, confidentiality, customer focus, listening, time management, verbal communication

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The Attorney General’s Office is a dynamic organization that offers career opportunities across many different disciplines.

AGO leadership strives to maintain an inclusive workplace. We begin by being an equal opportunity employer, a workplace where talent gains you entry and performance determines your career path.

Staff can join and lead employee resource groups, participate in online or in-person events discussing society’s impact on our services and workplace, and learn about different cultures and experiences.

Employees of the Attorney General's Office must have been in their current positions for at least 12 months in order to be eligible for consideration.

The Attorney General's Office may fill additional, similar positions as a result of this posting.

The Ohio Attorney General’s Office is an Equal Opportunity Employer.

AGO# : 24-06-096