MANAGER I CUSTOMER CARE

Manager I Customer Care

Location : Cerritos, CA JobFamily : Customer Service Req # : PS67834 Date Posted : Feb 21, 2022 Description :

Description

SHIFT : Day Job

SCHEDULE : Full-time

Be part of an extraordinary team

Build the Possibilities. Make an extraordinary impact.

Your Talent. Our Vision. At Anthem, Inc. , its a powerful combination, and the foundation upon which were creating greater access to care for our members, greater value for our customers, and greater health for our communities.

Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

NOTE LOCATION : Anthems workplace of the future will be both physical and virtual with the number of sites optimized. You must be within a commutable distance of one of our offices.

The preferred locations for this position are Woodland Hills, Costa Mesa, Cerritos, Los Angeles, CA, and Las Vegas, NV. Once we resume standard operations, office time is required.

HOURS : This is a Monday through Friday position, and our operating hours are 7 : 30 am 8 : 00 pm, PST. You will rotate with other managers to provide coverage for the later shift.

Manager I Customer Care

Responsible for providing oversight for customer service staff. Responsible for establishing departmental policies and procedures.

The chosen candidates will have kindness, compassion, empathy, and a profound desire to help members and their staff.

How you will make an impact :

Primary duties may include, but are not limited to :

• Directs implementation and administration of benefit programs.
• Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes, and government-mandated disclosures.
• Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
• Hires, trains, coaches, counsels, and evaluates the performance of direct reports.

Qualifications

Minimum Requirements :

Requires BA / BS degree and a minimum of 1 year of experience in a leadership role and a minimum of 5 years related customer service experience;

or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences :

• Experience in a service-oriented role, such as a healthcare call center environment.
• Experience and demonstrated success in recognizing / developing talent and nurturing a team environment which results in open collaboration, strong business results, and improved consumer experiences.
• Prior management of at least 15-20 direct reports.
• Client and Sales / Account Management facing experience.
• Bilingual English-Spanish skills.
• Ability to motivate and encourage teams, while providing guidance and driving quality and superior customer service.
• Competency in Microsoft Office to include Word, Excel, Outlook, and Teams.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs, and financial education resources, to name a few.

The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19.

If you are not vaccinated, your offer will be rescinded unless you provide and Anthem approves a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate.

Anthem will also follow all relevant federal, state, and local laws.

Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 Worlds Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion.

To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.