Restaurant Supervisor - DoubleTree by Hilton Billings

Job Description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Restaurant Supervisor for the DoubleTree by Hilton in Billings, MT .

Job Purpose :

This job description provides a basic guideline of the duties, responsibilities and requirements of this position. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Supervise the operations of the hostess stand to ensure an optimal level of service and hospitality is provided to the guests.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Follow all applicable Company Standard Operating Procedures.
• Maintain work areas clean and organized.
• Use proper cash handling and accounting procedures.
• Act a Restaurant Manager when required.
• Answer telephone; take reservations.
• Complete other duties as assigned by supervisor to include cross training.
• Display knowledge of cocktail and wine service.
• Display knowledge of food preparation.

Qualifications and Requirements :

High School diploma / Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following :

• Occasionally. Paperwork.
• Concrete, tile, rubber mats covering tile, linoleum, carpet, etc.
• Pick up trays, speak with guests, clean, obtain supplies.
• Clean; inspect side work.
• Serve and speak with guests.
• View restaurant, maneuver through crowds and staff.
• Obtain overhead supplies and food from window. Serve guests at arm’s length.
• Distribute menus, use telephone, write, stock supplies. Serve plates and hold glasses with beverages.
• Use cash register, adding machine, telephone, garnish plates.
• Move chairs, tables, glassware and China carts. Average weight : 25 lbs. Maximum weight : 50 lbs.
• Food trays, beverage containers, glass racks. Average weight : 25 lbs. Maximum weight : 50 lbs.
• Operate cash register, stock supplies, serve guests.
• Assurance of food quality and consistency.
• Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes, cover shifts on short notice.

Work late nights or early mornings.

Seating of guests, handling money, operate cash register, view restaurant and employee appearance.

Other :

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues / complaints / requests / information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and / or holidays

Amazing Benefits At A Glance :

• Team Driven and Values Based Culture
• Medical / Dental / Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities / Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

Pay is DOE