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Enterprise Customer Success Manager

VirtualVocations
Gilbert, Arizona, United States
Full-time

A company is looking for an Enterprise Customer Success Manager to ensure customer satisfaction and drive product adoption.

Key ResponsibilitiesBuild and maintain strong relationships with enterprise customers and manage their onboarding processDrive product adoption by aligning customer goals with product capabilities and acting as a customer advocateMonitor customer health metrics and conduct strategic reviews to demonstrate ROI and identify upsell opportunitiesRequired Qualifications5+ years in a B2B customer-facing role, preferably in Customer Success or Account ManagementStrong understanding of Customer Success frameworks and lifecycle managementExperience with subscription renewal managementAbility to engage with various stakeholders for high-stakes conversationsExperience in the cybersecurity industry is a plus

15 hours ago
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