Product Support Sales Representative

The Product Support Sales Representative (PSSR) is responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory in Kent, WA.

This individual should be ambitious and have a passion for delivering innovative product support solutions to Modern's customers.

Annual base salary + monthly commission. This is an exempt position and is not eligible for overtime pay. BENEFITS :

• Medical, Dental, Vision, and Prescription Insurance
• 401k / Roth Retirement Savings Plan with Company Match
• Paid Time Off (Vacation, Sick, Holiday, and Bereavement)
• Participation in Annual Incentive Plan (AIP)
• Gym Membership Reimbursement Program
• Family Scholarship Program
• Employee Assistance Program
• Company Paid Life Insurance
• Company Paid Disability Benefits Modern Machinery is an Equal Opportunity EmployerJob Requirements / Skills :
• Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around - customers, suppliers, manufacturers, and co-workers.
• Provide exceptional customer service.
• Ability to take the initiative to accomplish work with little supervision.
• Good verbal and written communication skills.
• Ability to exercise integrity, confidentiality, and discretion.
• Effectively manage relationships both internally and externally.
• Excellent time management and organizational skills.
• Capable of working with all levels of the organization.
• Teamwork : cooperate and support others within the Modern Machinery organization. Education / Experience :
• High School diploma required. Bachelor's degree preferred and / or 5+ years of industry experience and / or training, or equivalent combination of education and experience.
• Requires a valid driver's license and the ability to maintain an insurable driving record.
• Proficient in Microsoft Office products (Outlook, Word, and Excel). Nature and Scope of Job :
• Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.
• Demonstrate Modern Machinery's core values and promote the mission and vision of the company.
• Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company's safety goals.
• Effectively communicate with and establish relationships with assigned customers. + Develop sales forecasts and business plans for each customer.
• Utilize the company's CRM system to track and maintain customer records.
• Promote growth and increase sales activity for parts and service. + Identify new or additional opportunities for aftermarket sales.
• Sell service programs. + Perform and coordinate market and opinion surveys.
• Provide customers with quotes related to product support. + Perform machine inspections and evaluations.
• Communicate the progress of repair(s) to customer's equipment in the shop.
• Assist in successfully negotiating and settling customer product support disputes.
• Execute on short and long-term goals through good management and planning. The duties described above are the general nature and levels of work performed and are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of this position.

Duties, responsibilities, and activities may change at any time with or without notice.