Russell Tobin's client is hiring a Customer Service Specialist to work in Grants Pass, OR
Apply Now!
Employment Type : Contract / Onsite (possible Hybrid)
Pay rate : $16 / hr.
Responsibilities :
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Develop a strong knowledge of our product portfolio and procedures
- Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
- Process customer orders by phone or emails in a courteous, efficient, timely manner with minimal errors.
- Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
- Communicate effectively with leaders including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner.
- Regularly attend and participate in team meetings.
- Give excellent Customer Service to our accounts.
Other duties as assigned by Manager. Specific Duties :
- Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions / concerns
- Communicating with customers through various channels (Phone, email, chat)
- Effectively communicate additional promotions and services we offer.
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
- Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint / question status, ensure resolution
- Collaborate with team members and other company departments to ensure overall customer and product satisfaction
Goals :
- Quality Assurance 90% Rating on calls / emails / chat interactions
- Transactions Per Hour 8 Transactions per hour worked (6 for chat)
- Accessibility 85% Availability, minimize unnecessary off line time
- Answered Interactions 99% of Interactions are answered
- Attendance Compliance to the attendance policy
- Development & Training Completion of training and action steps
Specific Skills needed :
Type min of 35 wpm 10 key by touch Able to communicate via email or chat in professional manner Able to multi task.
Benefits that Russell Tobin offers :
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Customer Service Representative
Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns. Offer support and solutions to customers in accordance with the company's customer service policies. Russell Tobin's client is hiring a Customer Service Specialist to...
Customer Service Representative
Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company’s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. Performs the Four Step...
Customer Service And Sales Support Representative
We are seeking passionate individuals to join us in providing top-notch coverage and exceptional service. How about TODAY being the day, you take back your life and secure your future? Start a career in financial services, one of the most stable and lucrative industries in the world!. Your level of ...
Customer Service Representative - Full Benefits Offered!
At Insurance Lounge, our sole purpose is to make Insurance easier to purchase and understand for consumers and our Customer Service Representatives are on the front lines of making that happen. Insurance Lounge is looking for a Customer Service Representative to work in our Grants Pass, OR location....
Customer Service Representative
Customer Service Representative. Customer Service Representative. You will be responsible for managing customer inquiries, processing orders, and providing product and service information to ensure a positive customer experience. What you will be doing as a Customer Service Representative:. ...
Spanish Bilingual Customer Service Representative - Work from Home
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services. In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls fo...
Customer Service Representative
Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns. Offer support and solutions to customers in accordance with the company's customer service policies. Russell Tobin's client is hiring a Customer Service Specialist to...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Are you a people person? Do you love helping other...