Director, People + Culture (HCM, People Analytics) - Client Service Team

Let us introduce ourselves.

Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.

livingHR is the remote-first, professional services work agency created to make work better. We have served over 400+ organizations to provide human-centric, future-of-work ready, HR-managed services, professional services, and products to augment HR and People functions around the world.

livingHR believes in taking exceptional care of our team so they can take exceptional care of our clients, partners, and communities.

We are adaptable, entrepreneurial, and always looking to iterate and make improvements, which can come with a lot of change (for the better).

If you are looking for a role where no day is ever the same, and you prescribe to the idea that variety is the spice of life, then you will likely enjoy our way of working.

The people who find the most success here are those who are willing to be a part of a team, where no task is too big or too small, and feedback is welcomed.

Overview

Serve as the primary client contact and ensure successful delivery of livingHR product and solutions. This role is instrumental in maintaining a high level of client satisfaction.

Collaborate closely with Principal and client stakeholders to allocate resources, prioritize initiatives, and achieve project goals within defined budgets and timelines.

You will also lead the project team in delegating and coordinating essential tasks.

Impact

• Leverage data across people analytics, survey data, compensation data, and business financial data to provide insights and recommendations to internal and external clients through data storytelling.
• Demonstrate a hands-on approach to delivering great work and effectively delegate / coach team members to ensure work is being done at the right level while providing team members with exposure and development across all practice area offerings.
• Effectively delegate to and coach team members, ensuring work is being done at the right level and team members gain exposure and development across all product and solution offerings.
• Leverage a combination of strong HRBP and People Operations tactical experience with the ability to help clients align HR strategy to business strategy.
• Demonstrate strength in professional services and client management by effectively fostering client relationships from seamless implementation and onboarding through every phase of client evolution and growth showcasing livingHR's value as an enduring strategic partner.
• Stay abreast of emerging trends and innovations in leadership practices, and proactively identify opportunities to differentiate our consulting offerings and add value to clients.
• Lead or contribute to HR technology vendor selection and implementation projects, including requirements gathering, vendor evaluation, system configuration, testing, and training.

Requirements

• Bachelor's degree in related field.
• Proven experience (3+ years) in professional services management, with a track record of successful project delivery and client satisfaction.
• Minimum of 8 years of progressive experience in HR, specifically overseeing HR technology selection and implementation, people analytics, and compensation cycles and initiatives.
• Experience working as HRBP or broad generalist within both SMB and enterprise organizations.
• Experience with people analytics, survey data, compensation data, and business financial data.
• HR Technology experience, preferred.
• Execution of client strategy aligned to talent strategy.
• Proven track record of driving innovation and continuous improvement to support business objectives and enhance employee engagement and retention.
• Strong analytical skills with the ability to interpret data, analyze trends, and develop actionable insights and recommendations.
• Ability to travel for on-site client facilitations.

Metrics / KPIs

• Partner with principal to build and maintain strong account relationships by providing quality work that wows the client and drives strategic impact demonstrated through client KPIs (eNPS, turnover / attrition, career path ratio, time to fill, etc.).
• Continuously improve client satisfaction demonstrated through livingHR service delivery KPIs (NPS, client retention, account growth, client referrals, etc.).
• Execute strong project management skills and organization that informs accurate reporting and leads to overall healthy account and project profitability and project completion timelines.

Compensation

$90,000 - $115,000 a year

Other helpful information

As a full-time team member, we offer you :

Autonomy & Flexibility : We call it, WfWiMS Work from Where it Makes Sense, a philosophy we have had in play since our inception in 2009, and we have no plans to change.

This flexibility comes with a responsibility to self-manage and be an exceptional performer. We work remotely and have offices in our hub markets if you want to come in or go onsite with a client and from time to time, we do that too.

Compensation : Competitive, fair, and transparent base salary plus incentives for account growth, retention, and client referrals.

Comprehensive Benefits : We provide a wide range of benefits, including medical, dental, 401k, STD / LTD, life, and telehealth mental health counseling.

Unlimited PTO / Paid Holidays : We encourage you to use your time, with a minimum requirement, and provide 23 paid holidays.

A Culture of Impact and Humanity : We care about the impact we make and the humanity we extend to each other, our clients, and our broader community.

Learn more about the culture here : https : / / livinghr.com / culture.

What you can expect

While we wish we could personally respond to every candidate, we will only reach out to candidates that meet or exceed the requirements and align with where livingHR has hub offices (https : / / livinghr.com / locations).

Resources + staying connected

We have also built a career transition portal to help everyone in their search for their next role. Check it out : https : / / livinghr.

com / career-transition-portal.

Follow us on social : https : / / www.linkedin.com / company / livinghr / https : / / www.instagram.com / livinghrinc https : / / www.

facebook.com / livinghrinc /

Check out our Careers page for additional opportunities : https : / / livinghr.com / careers.

If you need assistance or any accommodations with this application, we’re here and so happy to help. Contact us [email protected].

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