Talascend is currently seeking a Customer Support Specialist for a contract opportunity in Shreveport, LA.
RESPONSIBILITIES :
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks and monitors the problem to ensure a timely resolution.
REQUIREMENTS :
- May require an associate degree in a related area and 0-2 years of experience in the field or in a related area.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Primary job functions do not typically require exercising independent judgment.
- Typically reports to a supervisor or manager.
TOP 3-5 MUST HAVE SKILLS :
- 3+ years of IT experience with increasing technical and operational responsibilities
- 3+ years of experience supporting IT Infrastructure, Desktop and Site based IT Services
- 3+ years of experience working with contracting, managed service and third parties (internal and external)
- 3+ years of experience working in large enterprise IT environment supporting the design, development, and deployment of large enterprise IT projects.
- 3+ years of experience managing and support IT sites and providing service at the in environments with greater than 1,000 end-users
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