Vice President Content Design
Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.
As a Vice President of Content Design in Customer Identity and Authentication (CI&A) at Chase, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content.
Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams.
Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services.
Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute, to the success of JPMorgan Chase's user experience design efforts.
Success in this role begins with a strong strategic approach, understanding the customer and business needs, peer-collaboration, thoughtful planning and coordination across product development teams- ultimately taming complexity for our users.
You will participate in the full range of US design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs.
Job responsibilities
- Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
- Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
- Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
- Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
- Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
- Leverage user insights and data to develop end-to-end content strategy for customer-centric digital experiences
- Partner with designers to create user experience (UX) artifacts for web, mobile and omni-channel experiences (., journey maps, conceptual models, user flows, wireframes, high-fidelity prototypes)
- Plan, write and shape digital content (User interface (UI), product education, naming conventions, navigation, etc.
- Share work across the organization through design reviews, product reviews and more
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
- Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
- Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
- Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
- Advanced technical literacy and deep understanding of content platforms and their impact on user experience
- Record of success creating content for complex end-to-end experiences in alignment with customer needs and business goals
- Demonstrated ability to successfully manage multiple priorities, follow schedules and meet deadlines
- Strong presentation skills and experience sharing strategic rationale with partners, senior leaders and stakeholder
Preferred qualifications, capabilities, and skills
- Familiarity with best practices, key contributors, and industry trends in user identity protection and authentication excellence
- Experience with user experience (UX) Writing is a plus
- Excellent written and verbal communication skills
- Thorough knowledge of English language, grammar, spelling, punctuation and usage