Account Manager

Job Description

Job Description

Veritext is the global leader in deposition and litigation solutions. We provide the most skilled reporters, advanced technology, and unmatched service to help our clients achieve successful outcomes.

Our national platform and global capabilities enable us to provide consistent and reliable delivery anytime and anywhere.

Veritext embraces and innovates advanced technologies to streamline the deposition process and to manage the most complex cases.

Proprietary video, mobile and workflow services combined with superior security, including HIPAA and PII compliance, ensure that you have the best tools and the confidence of working with the market leader.

Main Purpose of the Role

As an Account Manager you are responsible for supporting some of our biggest clients and driving activities and revenue from existing accounts around the nation.

This role is responsible for strengthening relationships through telephonic and electronic networking and marketing initiatives, bolstering Veritext’s footprint resulting in revenue growth and quota attainment.

Our product and services are unique. It is what makes us the industry leader! You HAVE TO be as excited about what we have to offer as we are.

Account Managers must have the ability to educate clients on Veritext’s products and services as well as provide solution-based knowledge, identify opportunities, and grow business.

The following are Skills and Competencies needed to do this job :

• Skilled presenter who is able to demonstrate in a practical, user-friendly style to promote Veritext’s products and services
• Candidates will have excellent communication and problem-solving skills, a strong desire to succeed and to manage and grow business.
• Strong Client Service skills
• Demonstrate success in sales, negotiation, communication, educating and problem-solving skills in a fast-paced business environment
• Proven ability to establish and maintain effective and cooperative working relationships
• Solution driven with the ability to think on your feet
• Ability to work collaboratively at all levels to create a results-driven, team-oriented

The Key Responsibilities of the Account Manager are as follows :

• Build client relationships through tactical conversations to understand the law firm’s business objectives and goals.
• Use telephonic and electronic communications (including webinars) to promote client communications
• Provide secondary Veritext connection / relationship to contacts (in addition to primary contact of client service associate)
• Upsell new and appropriate services and solutions to the contacts; understand client value and commensurate services
• Articulate Veritext’s value proposition and differentiators
• Work with Principals, Reporters and other key individuals to secure incremental business (limited face-to-face interaction)
• Trouble shoot issues / needs where appropriate; escalate and communicate with appropriate people; resolve client issues / problems
• Follow / enhance contact protocols / tracks, segment clients into appropriate tracks
• Utilize proprietary software and CRM to manage and log all activity
• Deliver minimum of 1 Continuing legal education (CLE) per quarter

Qualifications :

• Bachelor’s degree preferred
• 2 years of direct selling OR Account Management experience

Benefits :

• Competitive compensation and total rewards package; $55-$60K base salary + annual bonus opportunity
• Comprehensive medical, dental and vision insurance
• Remote work structure
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists / therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

Compensation Disclaimer :

The compensation range noted above represents the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

EEO / DEI Statement :

Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered.

At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status.

Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.