Mortgage Servicing Analyst

Mortgage Servicing Analyst

Job ID

2024-11441

Job Locations

US-AL-Birmingham

Overview

The Mortgage Servicing Analyst will be responsible for preparing and sending mortgage accounts to sub servicer on a daily basis.

In addition, this position will be responsible for verifying all notifications required for servicing transfer are sent and imaged to customer file.

This person will also make and accept calls regarding customer inquiries regarding payments and other general inquiries.

RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Responsibilities

Verify all document identifying loans to be transferred to sub servicer are received from Secondary Marketing and Post Closing departments

• Ensure designated mortgage loans are electronically transferred to sub servicer
• Assemble all loan documents required by sub servicer and prepare the packages to be transferred electronically to the sub servicer
• Review all servicing letters to ensure they are accurate and sent within guidelines
• Work with Mortgage Accounting on any payment discrepancies
• Resolve customer inquires regarding payment or transfer concerns to ensure delivery of an excellent customer service experience
• Work with sub servicers to resolve issues regarding outstanding documents, transfer issues, and payoff information
• Responsible for downloading daily reports to network server
• Responsible for wiring escrow funds to sub servicer
• Perform other related duties as assigned

Qualifications

High school diploma or equivalent required

Minimum of 2 years job related experience

Ability to operate a personal computer using Microsoft Word and Excel

Working knowledge of loan documentation and bank terminology

Basic knowledge of accounting principles

Ability to deal tactfully and effectively with customers as well as fellow employees

Knowledge of and aptitude to learn all necessary computer applications

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit;

kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

The employee is occasionally required to walk. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing.

Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients.

Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times.

Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties.

Other duties may be assigned as needs arise. Job requirements and / or processes may be modified to reasonably accommodate persons with a disability as required by law.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.