Job Description :
The consumer product marketing group is looking for a smart, self-starter to join our team! We are seeking an analytics expert to support customer retention, churn management, pricing & promotion performance and product simplification.
This team member is a critical part of the team driving improved customer experiences and business performance.
Responsibilities :
- Manipulate large data files
- Accurately & quickly pinpoint trends, anomalies and opportunities
- Succinctly summarize results
- Translate insights into actionable plans
- Build simple & complex business impact analyses and forecasts
- Lead results reporting and analysis related to expiring promotion offers & discounts, capturing aggregate and key metric performance
- Integrate and matrix results across related activity ( call volumes, offer utilization rates)
- Support strategic planning & customer experience improvements through targeted analyses
- Manage expiring discount financial forecast, model enhancements and data assumptions
- Support base management scrum team, retention plans and service simplification through ad hoc analyses
- Maintain data integrity through core team and cross functional validation
- Run queries / data pulls
- Analyze customer profile data, billing, CLV, propensity etc.
- Meet with key stakeholders to audit, validate and assess customer trends
- Prepare forecasts
- Attend planning and scrum team meetings
- Work with department Director daily
Required Qualifications :
- Bachelor's degree or equivalent experience required, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics
- years' experience in subscription industry, preferably Telecommunications
- Prefer strong understanding of services billing, pre-billing, service & equipment codes
- Intimate knowledge of key analytics tools & processes
- Prefer experience with Data query, manipulation and / or visualization tools ( Sql, Alteryx, Tableau)
- Advanced experience with Microsoft Excel
- Familiarity with retention business performance drivers, churn, recurring revenue / wallet share, upsell, operating expense
- Strong communication skills with the ability to connect quickly and credibly in a virtual environment
- Detail-oriented, self-motivated, proactive, and results-driven with a passion for delivering the optimal customer experience
Degree Requirements- Bachelor's degree or equivalent experience required, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics.
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