Community Manager - The Langston (Student Living)

The Department of Residence Life and Housing at Cleveland State University and Greystar are excited to announce the hiring for the Community Manager position for The Langston.

The Community Manager plays an integral role in shaping the experience of residential students by creating a welcoming, exhilarating, and inclusive community for students while fostering a living, learning environment that complements the vision, missions, goals, and values of Greystar and Cleveland State University.

The Community Manager will assist with the training and supervision of Community Assistant (CA) staff, and will address student concerns and developmental needs.

Additionally, the Community Manager will assist in major projects within the Department of Residence Life and Housing. The Community Manager will report to the Director for Housing Operations and will, as part of the of the Department of Residence Life and Housing, help to develop an atmosphere that enhances student growth and development and the overall student experience.

JOB DESCRIPTION

1. Residential Education and Community Engagement

• Operate, supervise, and oversee all residential education and administrative functions of residential community.
• Facilitate, monitor, report and evaluate engagement strategies based on the residential curriculum.
• Utilize the residential curriculum to encourage personal development, academic achievement, community living and social interaction.
• Assist with the planning and implementation of community development and engagement activities and educational events within the residential communities.
• Serves as a Conduct Hearing Officer for policy violations that occur within the residential communities.
• Abides by, interprets, educates on, and enforces University and departmental policy, procedures, and regulations.

2. Facilities and Operations

Assists with the opening of the community, including preparing the residential communities prior to resident arrival and welcoming residents to their community on move in day.

Assists with closing the community at the end of the year as well as the transition to summer student and conferences housing.

• Manage all administrative aspects of the residential community, including administering room inventory reports, executing health and safety inspections, key inventories, room changes, and other details as related to the opening and closing of the respective residential community in collaboration with the Housing Operations Team.
• Assume the overall responsibility of a residential community, monitoring and reporting concerns related to the safety and facilities of the community.
• Ensure that daily maintenance and custodial issues are effectively and efficiently entered and managed within the residential community in collaboration with the Residential Facilities Team.
• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
• Assist in facilitation of annual resident satisfaction survey.
• Prepare an end of the year report to capture success, challenges, and inner workings of the residential community.
• Work in collaboration with the Residential Education Team to oversee the daily functions of the residential communities.

3. Student Support

• Serves as a resource for students and staff to address needs and concerns in an effective and timely manner.
• Meet individually with students and, when appropriate, with parents to assist them in making appropriate choices and utilizing appropriate resources to help foster success at CSU.
• Serve as on-call during weekend and evening hours to respond to residential emergencies dealing with extreme emergencies, and other situations that require an immediate response.

Submit incident reports on situations as needed.

• Provide and support student recognition initiatives and promote leadership opportunities.
• Maintain a professional relationship with students assigned to the designated residential community, offering assistance and support through regular student contact, and conducting wellness checks upon request.

4. Staff Management

• Directly supervise, mentor, evaluate, train, and make recommendations for student Community Assistants in a residential student community.
• Actively participate in the facilitation of Resident Assistant / Community Assistant selection, rehire and placement processes.
• Develop, implement, and assess semi-annual (fall and winter) training programs and weekly staff meetings for the purpose of staff education and on-going professional development of the paraprofessional team.
• Model and promote inclusiveness through staff training, and support of division and campus wide DEI Initiatives.

5. Department Leadership and Teamwork

• Attend and actively participate in departmental and Housing Operations Team meetings, trainings, retreats, and development opportunities.
• Lead and assist with various projects within the Department of Residence Life and Housing, including but not limited to the creation and development of the Residential Curriculum for the Residential Community in collaboration with the Director for Residential Education.
• Take charge of Leadership Development Opportunities for the Community Assistants.
• Actively participate in departmental and University committees, including a specific auxiliary assignment or special project as designated by the Executive Director of Residence Life and Housing.
• Be accessible, visible, and present for university-wide programs, speakers, and athletics events.
• Employ and promote supportive, collaborative, and educational communication skills with faculty, staff, and students.
• Support the various programs and initiatives of the department in addition to primary duties.
• Work in collaboration with the Admission’s Office to welcome future Vikings to Cleveland State University visit days, including tours, presentations, and answering questions from potential students and their families.
• Respect and maintain confidentiality, parameters of operation, professional protocols, and individual privacy.
• Perform other duties as assigned by supervisor, the Executive Director, or their designee.

Essential Qualifications :

• Previous Student Housing Experience.
• Supervisory skills which inspire, motivate, and foster a culture in which all staff members are treated with respect, fairness, and professionalism and promotes professional development among the team.
• Detail-oriented and self-motivated with the ability to work independently and as leader and collaborative member of a team.
• Sensitive, diplomatic, and articulate written and verbal communication skills.
• Ability to implement problem solving strategies to manage everyday residential challenges such as crisis response, conflict management, community development, and student / family concerns in a fast-paced environment.
• A demonstrated commitment and passion for professional growth in the areas of student learning and development, community development, supporting students’ well-being, and best practices in residence life programs and operations.
• Commitment to expand knowledge and awareness of diversity, equity, and inclusion, understanding cultural differences, social identities, and historical inequalities, and strategies for interacting effectively with people different from oneself.
• Commitment to professional growth in best practices in using technology in residence life and student affairs to increase efficiency, accessibility, and quality of housing operations and residence life practices (Microsoft Office suite, Google suite assignments, billing, and conduct database management systems, social media, community development tracking).
• This is a full-time, benefits eligible, position.
• Availability on weekends and evenings as needed.

Preferred Qualifications :

• Experience using diversity, equity, and inclusion lens in delivering programs and services practice staffing practices, supervision, training, policies, programs).
• Knowledge of equity and inclusion issues and laws that impact higher education and particularly community living (all gender spaces, Title IX, affinity-based living learning communities, ADA compliance).
• Experience in housing systems that include crisis management, student advising, program planning, and supervision of student staff.
• Experience working with a learning outcome based residential curriculum.
• Demonstrated skills in public speaking, facilitating conversations, and presenting to families, students, staff, and other constituents.
• Experience with student conduct, mediating student conflicts and restorative approaches to conflict resolution.
• Experience planning and successfully executing programs, events, and trainings.

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The salary range for this position is $67,500 - $88,000.

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Corporate Positions : In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.

Onsite Property Positions : In addition to the base salary, may be eligible for a discretionary weekly, monthly and / or quarterly bonus based on budget.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Robust Benefits Offered for Full-time Team Members :

Medical, Dental, Vision, Life

401(k) with Company Match (eligibility required)

Short-term & Long-term Disability

Critical Illness / Accident / Hospital Indemnity Plans

Employee Assistance Program

Generous Paid Time Off : Time off benefits include vacation, holidays, personal days, and sick time and parental leave

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and / or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.